Manager, Technical Operations

Who are we hiring? The Manager Technical Operations is responsible for the daily event operation of Madison Square Garden’s Arena the Hulu Theater. The manager is to primarily oversee the technical production elements for NY Knicks and NY Rangers event presentation, as well as oversee the installation, operation and maintenance of the arena and theater AV systems including facility A/V, interior and exterior LED video boards, architectural lighting, entertainment lighting, sports scoring and timing, and all event-related activities across multiple disciplines. Additionally, the position is responsible for overseeing the unionized workforce and outside contractors necessary for the maintenance, operation and repair of these systems. The Manager Technical Operations will interface with the NY Knicks, NY Rangers, MSG Networks as well as other clients as necessary to ensure the highest quality of service. The manager will work with the Director Technical Operations, Managers of Technical Operations, VP Building Operations, Director Electrical and Engineering, GardenVision staff, NY Knicks and NY Rangers Event Presentation, and the Event Production Department to prioritize daily event needs and orchestrate activities to maximize labor productivity. This position includes being in rotation as Technical Operations Manager on Duty for events in both the arena and theater. The Technical Operations on Duty will provide support to arena staff on AV and technical systems throughout events. The Manager of Technical Operations will directly interface with other company representatives as well as company SVP & EVP’s if issues or questions arise during the event. What will you do? Liaise with NY Knicks and NY Rangers event presentation teams to provide technical direction for the planning, scheduling, and delivery in game event presentation. Work with designers to propose unique concepts for NY Knicks and NY Rangers Event Presentation for in game entertainment elements such as halftime shows or intermission performances. Coordinate all production elements including budgets, union staffing, load-in and load-out schedules. Diagram and document production designs in AutoCad or Vectorworks. Specify production elements including lighting, audio, and video equipment and work with vendors to provide. Direct and oversee production vendors, designers, engineers, and communicate to all relevant parties. Supervise the load in and build of production elements. Effectively problem solve and troubleshoot technical issues. Understanding of the workflows and equipment associated with live productions, including but not limited to lighting consoles, SACN, audio consoles, network architecture, and LED video screens. At direction of Dir. Technical Operations, schedule and direct both F/T and P/T electricians for all maintenance and event related set-up/operation/break-down. Responsible to maintain a first-class operation, delivering superior service to internal and external clients. Attend necessary training, and proactively spearhead initiatives that facilitate equipment redundancy and minimize downtime. Highly responsive to emergencies in a fast paced, time sensitive environment; able to effectively troubleshoot problems while making solutions-oriented decisions and communicate processes and results to stakeholders. Responsible and accountable for the operation and maintenance of MSG’s technical systems including but not limited to: Arena and Theater Sound System Building Wide Wireless Microphones Digital Sound Board Operation GrandMA2 Lighting Board Programming Scoring and statistical systems (Daktronics, Genius, HITS) Crestron/AV Spaces (Restaurants/public areas/suites/locker rooms) Intercom system (Riedel and Clearcom) RF Frequency Coordination Maintaining Service Agreements LED Scoreboard, Ribbon and Matrix Board Display Systems 2way Radios and repeaters Exterior LED Video Screens Sport Lighting System Concert Sound Delays Building Lighting Control System Distributed Antenna Systems What do you need to succeed? 7+ years of progressive experience in event production, facility management, supervising personnel, operation and maintenance of arena AV systems, event presentation, and dealing with concurrent events in a time sensitive environment. Ability to demonstrate success in managing multiple tasks while under tight deadlines and meeting financial benchmarks. Strong technical knowledge of light board operation (MA, ETC), soundboard operation (Yamaha, DigiCo), arena scoring systems (Daktronics, Tissot, Genius, HITS), IPTV systems, intercom systems (Riedel, ClearCom), A/V systems (Crestron, QSYS), and broadcast systems. Leadership ability that can provide guidance across multiple functions and labor groups (union management experience desired) Excellent communication skills with staff in all levels of the organization and the ability to communicate technical information in a clear and concise manner. Commitment to providing a high-quality service experience for both internal and external clients Ability to effectively lead troubleshoot technical systems with union staff in a timely manner, as well as deescalate conflicts as they arise. SPECIAL REQUIREMENTS OF THE JOB: Will this role require travel? Does this role have specific physical demands? Will this job require operation of a vehicle? Ability to stand, sit and walk long distances. Frequent bending and lifting required. Why is MSG for me? About Madison Square Garden Entertainment Corp. Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment. The Company presents or hosts a broad array of events in its diverse collection of venues: New York’s Madison Square Garden, Hulu Theater at Madison Square Garden, Radio City Music Hall and Beacon Theatre; and The Chicago Theatre. MSG Entertainment is also building a new state-of-the-art venue in Las Vegas, MSG Sphere at The Venetian. In addition, the Company features the original production – the Christmas Spectacular Starring the Radio City Rockettes – and through Boston Calling Events, produces the Boston Calling Music Festival. The Company’s two regional sports and entertainment networks, MSG Network and MSG+, deliver a wide range of live sports content and other programming. Also under the MSG Entertainment umbrella is Tao Group Hospitality, with entertainment dining and nightlife brands including: Tao, Marquee, Lavo, Beauty & Essex, Cathédrale, Hakkasan and Omnia. More information is available at www.msgentertainment.com. We invite you to create an exceptional career at MSG At MSG, we recognize the importance of upskilling employees’ talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers. Growth and longevity for our employees are top priorities here. We value diversity and are looking for extraordinary employees of all backgrounds At MSG we value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. In addition to federal law mandates, MSG complies with all applicable state and local laws governing nondiscrimination in all locations and will consider requests for reasonable accommodations as required.
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