VP, Consumer & Patient Experience - Consumer Insight

We Are Hiring This is an exciting opportunity to join Ascension in this newly created role! What You Will Do The VP, Consumer & Patient Experience - Consumer Insight serves as a member of the Consumer Experience Team. The VP, Consumer Insight leads our overall Experience Insight: our NPS and HACHAPS platforms, our Real-time NPS strategy, and will be accountable to develop and lead the overall data-driven experience strategy and plan. This leader will be responsible for establishing a robust ecosystem of clear, actionable insight that translates at all levels, and lead both directly and through matrix relationships the insight teams who guide our day-to-day operating experience. The incumbent in this role will work in a highly matrixed organization and will need to demonstrate developed communication and collaboration skills as well as the ability to build cross functional relationships across the organization. Core Responsibilities: Provides executive level leadership on Consumer Insight, propelling our NPS growth and helping prioritize strategic efforts that have the greatest impact for our consumers Bridges the partnership between our Data Science, Market Research, Design Research and Consumer Insight teams, and is ultimately accountable for the voice of our consumers as it relates to the experience. Leads the National Consumer Insight team and provides matrix leadership to the Market-level Consumer Insight resources to provide robust analyses, simple communication, and prioritized, actionable guidance to our Executive leadership to help identify and prioritize actions that drive a consumer centric culture, business outcomes and leader accountability for the markets/line of business. Ensures strategic and operational plans, communications, and other activities across all markets/lines of business are aligned and founded in consumer truth. Owns the recommendations and ongoing analytical support for our incentive-based consumer measures Specifically accountable for activating a Real-Time NPS measure that is operating at scale by 2023, and then building a strategy to use data to better power a personalized experience. Leads and manages cross-functional projects and programs effectively and efficiently by escalating risks, tracking decisions, empowering decision makers, identifying interdependencies, building project plans and managing stakeholders. Ensures there are processes and structures in place to deliver organizational performance outcomes on time, within budget and aligned to Ascension’s Strategic Plan Fosters a culture of appreciation, belongingness, inclusivity, diversity and equity to drive the associate experience Requirements Strong Consumer Insight experience and understanding of how to bring Consumer Insight to life in a way that makes it easily digestible and actionable. Is able to drive change in a large, complex organization with matrix reporting relationships. Excellent organizational skills with an ability to prioritize multiple demands and projects. What You Will Need Licensure / Certification / Registration: Required Credential(s): • None required. Education: Bachelor's degree required. Master's degree preferred. Work Experience: 7 years of experience required. 10 years of experience preferred. 5 years of leadership or management experience preferred. Why Join Our Team When you join Ascension, you join a team of over 150,000 individuals across the country committed to a Mission of serving others and providing compassionate, personalized care to all. Our inclusive culture, continuing education programs, career coaches and benefit offerings are just a few of the resources and tools that team members can use to create a rewarding career path. In fact, Ascension spent nearly $46 million in tuition assistance alone to support associate growth and development. If you are looking for a career where you can grow and make a difference in your community, we invite you to join our team today. Equal Employment Opportunity Employer Ascension is an equal opportunity employer (EEO) and affords equal opportunity to all associates and applicants without regard to race, color, religion, national origin, citizenship, gender identity, sexual orientation, age, physical or mental disability, veteran status, genetic data, or other legally protected status. For further information regarding your EEO rights, click on the following link to the “EEO is the Law” poster: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf EEO is the Law Poster Supplement Please note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants. This employer participates in the Electronic Employment Verification Program. Please click the E-Verify link below for more information. E-Verify