SPECIALIST, TRANSACTION PROCESSING

Job Description – Specialist (Transaction Processing)- Grade 8 The S&P Global Credit and Collections team is responsible for the collection of all accounts receivable. They are to carry out this responsibility following established business procedures and policies that are set up to protect revenue while at the same time providing excellent customer service. Key Responsibilities Vigorous participation in the collection of all outstanding receivables which includes making collections calls and other communications Enforcing Policies and procedures related to payment, cancellation and suspension/termination of customer services Providing general customer service regarding customer refunds, payment forms, payment discrepancies, and tax forms/ procedures, payment histories, statements of account, etc. Monitoring and maintaining accounts within assigned territory which include performance of reconciliations and adjustments. Working with other business teams including Sales, Order Management and Client Services to solve customer issues that could hinder payment Noting and reporting customer status through account reviews, account notes and meetings with various business stakeholders Assisting in the maintenance of customer contact information Performing other related tasks as required Assist in mutual support and knowledge sharing of the global Credit and Collections team Required Skills Excellent verbal and written Korean and English communication Excellent problem solving skill Commitment to excellent customer service Strong attention to detail, goal oriented Ability to prioritize and manage multiple responsibilities and meet deadlines Basic knowledge of MS Office Suite including Excel a plus Collections, Customer Service, or Billing experience a plus ----------------------------------------------------------- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: [email protected] and your request will be forwarded to the appropriate person.  US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. ----------------------------------------------------------- 20 - Professional (EEO-2 Job Categories-United States of America), FINANC203 - Entry Professional (EEO Job Group) Job ID: 273986 Posted On: 2022-06-07 Location: Seoul, South Korea