Customer Service Representative, MedTech

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1 Best Place to Work in the Healthcare Industry Location: North Ryde (free parking) 12-month maternity leave cover Do you thrive working in a fast-paced customer service environment? Do you have what it takes to be part of a team that impacts people's lives? Johnson & Johnson has an opportunity in our MedTech Customer Service Team for an experienced individual with a keenness to learn and the right attitude to succeed. THE OPPORTUNITY In the dynamic and challenging world of medical technology sales, the Customer Service team is integral to our success in delivering exceptional service to internal and external stakeholders. An exciting opportunity has become available for a friendly and self-motivated individual to join our customer service team, looking after our MedTech business. You will work in a large friendly national team who are dedicated to adding value in a customer support environment. Your shifts will include hours between 8AM-6PM. You will be required to work 7.5 hours per day within these hours. This is a fulltime role which requires availability 5 days per week. RESPONSIBILITIES You will take ownership of your role by partnering with and supporting our internal and external clients on the following matters: Reporting to the Team Leader, some of your key responsibilities will include: Processing and managing customer orders; Handling internal and external customer enquiries; Management of returns for credit; and Management of consignment items. You will be a key point of contact for the organisation and through your high standards in service quality, professionalism and passion to help others, you will play an integral role in supporting the frontline image of the company. Qualifications IT’S ALL ABOUT YOU We are looking for someone to join our team who is passionate about helping others and who recognizes the work that gets completed has consequences outside our organization and into hospitals and patients’ lives. You will possess the following skills and experience: Cross-Functional Experience (internal & external to the Customer Service Organization) Strong passion for delivering excellent customer service and helping others. Project Management Experience. Previous experience working in highly complex customer orientated environment. Exceptionally strong problem-solving skills. A collaborative and flexible approach working as part of a team. Accuracy and a meticulous attention to detail. Excellent verbal and written communication including a pleasant and confident telephone manner. COMPANY CULTURE You will be rewarded through a competitive remuneration package along with continuous training, support and award-winning leadership development programs. Johnson & Johnson can change everything including YOU Caring for the world, one person at a time, has inspired and united the people of Johnson & Johnson for 125 years. We embrace research and science -- bringing innovative ideas, products and services to advance the health and well-being of people. Employees of the Johnson & Johnson Family of Companies work with partners in health care to touch the lives of over a billion people every day, throughout the world. If you are passionate about delivering excellent Customer Service in the healthcare industry, have excellent attention to detail and enjoy working in a fast-paced environment, please apply online using the link below. You will receive an automated email confirming receipt of your application. Every application is reviewed by the Talent Acquisition team and candidates will receive notification of the outcome of their application in a timely manner. Applications close: Monday 20th of June 2022. As a leading global healthcare provider and in complying with Public Health Orders and customer facility access policies this role requires any applicant to hold and maintain a fully compliant COVID-19 vaccination certificate. Primary Location Australia-New South Wales-Sydney- Other Locations Asia Pacific-Australia-New South Wales Organization Johnson & Johnson Medical Pty Ltd (7515) Job Function Operations Requisition ID 2206028770W