Þlivery Manager

«out Conduent Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Job Description Why Conduent You’ll have an opportunity to work on innovative technology while being surrounded by a culture that recognizes each person’s contributions. Each day you’ll feel challenged and know you are making a difference. At Conduent, we believe everything touches everything -and to that end we value our work and each other in the process, making it an award-winning place to work. In 2021, we won Best Places To Work, Best Global Culture and Best HR Team. You’ll use a variety of agile and lean tools and techniques in order to help the team keep a delivery and learning cadence that helps to remain focused on delivering value against the product vision. We need someone who can: Review customer orders and plan and coordinate delivery activities Build positive and productive working relationships with customers for business growth Analyze and troubleshoot delivery issues in a timely fashion Manage a delivery team to ensure timely and accurate customer deliveries Oversee daily activities of delivery team and provide direction and guidance as needed Perform resource allocations and workload assignments according to delivery requirements Ensure that team maintains high level of competence and operational excellence Evaluate the performance of team members and determine training needs Serve as primary contact for customer inquiries and concerns Analyze customer orders, set delivery priorities and make schedule adjustments to meet timely delivery goals Perform customer negotiations for delivery rates Develop process improvements to achieve cost effectiveness and time saving Make critical business decisions to meet customer expectations Develop scope and budget for delivery projects Report delivery status to customers and develop required delivery documentations Solve issues and unblock problems. Drives teams and sets the pace, ensuring teams are working towards delivery commitments Focus on the outcome. Able to challenge and improve disproportionate organizational processes where it impacts the pace of the team Take a continuous approach to planning, forecasting, estimating, managing uncertainty, metrics and measurements, contingency planning and road mapping Build successful delivery teams and understand team styles and how people work together. Able to maintain, influence and motivate a team Basic Qualifications For Consideration: Education/Qualification and Certifications: Bachelor's degree in Computer Applications or Information Science and 15 years of work experience in related field with Minimum 5 years in leadership position Minimum of 5 years of experience as a Project Manager Minimum of 5 years’ experience in managing projects in the healthcare domain; Experience in MMIS implementations desired Deep knowledge of and leads on a range of Agile and Lean tools and techniques, with an ability to coach within and outside of their team Experience with communicating effectively across organizational, technical and political boundaries, understanding the context Exhibit excellent leadership and management skills Have strong verbal communication skills to speak to customers and delivery team members daily as well as good written communication skills to create detailed reports Preferred Qualifications For Consideration: PMP Certification preferred ITIL Certification preferred
Techjobs Closing Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the