Technical Program Manager

Comcast’s Technology, Product & Experience organization works at the intersection of media and technology. Our innovative teams are continually developing and delivering products that transform the customer experience. From creating apps like TVGo to new features such as the Talking Guide on the X1 platform, we work every day to make a positive impact through innovation in the pursuit of building amazing products that are enjoyable, easy to use and accessible across all platforms. The team also develops and supports our evolving network architecture, including next-generation consumer systems and technologies, infrastructure and engineering, network integration and management tools, and technical standards. We offer a flexible working environment to balance the need to work independently wherever you choose, with days that require collaboration at one of our offices. Our roles primarily reside inside or around one of our Tech Hubs (Philadelphia and surrounding suburbs, Denver, Austin, Silicon Valley, Washington DC/N. Virginia). Some roles can work virtual full-time if they are not near a Tech Hub, but that is dependent upon the needs of the position and amount of collaboration required. Job Summary The Technology, Product, Experience (TPX) organization works at the intersection of media and technology and our innovative teams are continually developing and delivering products and next-generation technologies that transform the customer experience. Reliability Experience and Global Product Operations, led by James Manchester, SVP and Chief Reliability Officer, is responsible for developing and leading the programs that allow us to deliver on our dedication to providing the best, most reliable network, product, and service experiences, as well as a consistent standard of excellence, across our customer base, inclusive of those from Sky and our syndication partners. This group also partners closely with Xfinity Growth, Innovation, and Experience (XGIE), our residential consumer business unit, and the field to develop solutions that allow us to grow market share in unique channels, including multi-dwelling units, retail and higher education campus environments. Job Description This role will report to the Senior Manager, Program Management, on the of Strategic Planning & Execution team. This person will be supervise the responsible for technical program management activities that help propel our business forward. This includes alignment for strategic programs and coordinating among a wide range of cross-functional internal and external partners to ensure that programs are within the scope and on schedule with mentorship and support from the team. You'll serve as the program lead for specific, defined multi-discipline technical programs or projects of greater than average complexity and scope. This role offers professional growth opportunities since you're responsible and accountable in the planning, development, and delivery of new technical programs. Works with moderate mentorship in own area of knowledge while ensuring high quality delivery and execution excellence. About the Team Within the TPX organization, Comcast’s Emerging Experiences and Channel Operations team is passionate about building product experiences to connect customers with everything they love. These experiences are delivered through “moments that matter” to establish trust and positive customer experiences with Xfinity, and we are constantly pushing the boundaries through new technologies and approaches with our products and platforms. Preferred Skills & Experience: Understands the scope of technical programs as defined by the product and business requirements and the budget process. Actively participates in the key planning of program landmarks breakthroughs, and drives alignment to these landmarks breakthroughs. Uses specific knowledge about one or more technical areas to research, plan, communicate and achieve objectives through program/project team. Investigates and supervises accurate record keeping with regards to project start, landmark dates, production logs, material costs, and labor expenditures. Maintains program plans and program record. Works with the core team and senior staff member(s) to identify and schedule all the work required to fulfill program scope, including identification and management of critical path tasks. Drives the development and implementation of key goals, objectives and success criteria for the program. Ensures clear communication and alignment with shareholder and delivery teams. Recommends changes to improve the engineering process and to alleviate process inaccuracy and excess. Works to identify blocked or stalled stories and assists the team in learning to resolve the issues or assists getting resolution. Develop, maintain and lead detailed project plans and status reports, action item registers and major achievement timelines for all assigned projects. Build and maintain process workflow documents to support business needs. Communicates updates on major achievements and keeps all stakeholders advised of progress and issues. Works with senior staff members to handle proposed changes to program parameters and ensures appropriate processes and communications are followed. Works under normal supervision. Follows established directions. Serve as liaison with Divisional and Regional market resources to prepare markets, system and resources for deployment. Collaborate with field partners to streamline processes to create better efficiencies to align with our day-to-day objectives Delivers on commitments while demonstrating a high level of integrity and respect for all teammates and shareholders. Consistent exercise of independent and collaborative judgment and discretion in matters of significance. Regular, consistent and punctual attendance. Able to work nights and weekends, variable schedule(s) and overtime should it be deemed vital. Other duties and responsibilities as assigned. Learn more about our perks, benefits, and total compensation here: https://jobs.comcast.com/life-at-comcast/benefits Reasonable Accommodation We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform crucial job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation. Comcast is an EOE/Veterans/Disabled/LGBT employer. Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications. This position is ineligible for visa sponsorship. To be considered for this role, you must be legally authorized to work in the United States and not require sponsorship for employment now or in the future. Education Bachelor's Degree While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience. Relevant Work Experience 2-5 Years Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.