Customer Delivery Experience Coordinator

Customer Delivery Experience Coordinator Lead the Delivery Customer Experience at Peru and Bolivia and ensure the Commercial Logistic Offers and the Customer Process Capabilities are well deployed, promoted, known, and used by the sales operations, the Customer Care Centers and the customers and be SPOC of Logistics and support the Business. Increase the customer satisfaction through adapted Commercial Logistic Offers Ensure the monetizing of existing delivery services Take into account the expectations from the segments of customers Animate the network of customer delivery experience leaders in PEBO Leverage insight from the analytics to support the decisions taken: Design the Commercial Logistic Offers by persona and make it deployed in all territories Make sure CLO is driven by outside-in process based on customer feedback (CPC validation) & visits Deploy the Capabilities roadmap including Global instructions and regional decisions Manage the budget (Capex) and ensure all is engaged before the end of the year Increase the level of competencies (digitization). Ensure that their local action plans are progressing well. Support if needed. If manual, ensure the automatization of data collection Challenge their results Ensure the higher level of motivation and manage the well being Contribute in developing Customer Capabilities and services according to the Marketing 4P (product, place, price and promotion) Collaborate in Countries Customer Sat. action plans on Satisfaction survey results and co-decide actions to reduce customer dissatisfaction about their delivery experience Interact: Front offices: CCC, Country President, Business VPs and sales forces SED and Capgemini BPR community, CDX Community CS&Q communities inside and outside GSC Logistic teams: LT Directors and Teams, Transport, Planning, Network and Modeling, Projects Qualifications Communicate effectively Market research techniques influence and convince Achieve sustainable results Project management Knowlegde in SAP Analytical Skills Microsoft ( Excel, PPT, word) Intermediate - High At least 4 years of experienced in Logistics (Distribution centers, Procurement, Planning, transport) Schedule: Full-time Req: 007XF1