Operations Manager

Spring into a new career!! We are looking for a dedicated Operations Manager ready to drive Hertz airport efficiencies to the next level. If this is you, and you’re ready for your next destination, then you have cruised to the right spot!      Wage: $62,400: 15% Bonus Percentage Not only do you get to be part of an organization where you Drive your Potential, Power your Passion!! Below are a few perks and discounts: · 40% off any standard Hertz Rental   · Discounted Travel and Food · Tuition Discounts · Tuition Reimbursement   · Pet Insurance   · Career Growth with hands-on learning   !! Below are a few perks and discounts: · 40% off any standard Hertz Rental   · Discounted Travel and Food · Tuition Discounts · Tuition Reimbursement   · Pet Insurance   · Career Growth with hands-on learning   High School diploma or equivalent required. Must be 20 years of age or older. A valid driver’s license is required. Strong computer skills are a must. Multi-tasking is required. Excellent written and spoken communication. 1-3 years of previous management and sales experience is a plus. Ability to motivate a Team and working effectively with senior leadership All employment is contingent on successful completions of a background check. Apply today and shift your career into drive for tomorrow! The key responsibilities and accountabilities for the Airport Operations Manager are: Responsible for daily operations, fleet availability, and revenue generation for his or her assigned function Leads and supports processes to meet and exceed customer expectations, and ensure alignment of the sales force with those sales methods and processes Resolves customer issues, ensuring a positive customer experience Pro-actively drive the sales process that leads to the creation of a dynamic, customer-focused zone commercial organization focused on selling value-added solutions (VAS) Constantly champions productivity improvements via employee involvement and accountability; ensures employees are following the Standards of Work (SOW) Actively engages in effective communication plans focused on building employee engagement in order to achieve business results Conducts performance evaluations that are timely and constructive, where applicable Manages the airport and assigned locations/geographic areas when the General Manager is not present Participates in the recruiting process, as required Provides management with various updates and indicators as requested Remains current on all administrative duties according to company policy Educational Background: High School Diploma required Bachelor’s Degree preferred Professional Experience: 1-3 Years prior experience of customer service or operations, according to specific job duties Experience in car rental, hospitality, or tourism a plus Results orientation Ability to direct and motivate teams Ability to work effectively with Senior leaders Knowledge: Customer service resolution practices Excellent communication techniques People management and leadership capability Sales Management/Coaching ability Operations Management Skills: Highly organized Ability to solve problems independently Working knowledge of Microsoft office suite. Time Management skills Customer service aptitude - Ability to address and resolve customer service issues Excellent oral and written communication skills Competencies: Personal Accountability Effective Communication Demonstrates Initiative Passion for Customer Service & Stakeholder Success Trust & Integrity Adaptable and Flexible At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company. Individuals are encouraged to apply for positions because of the characteristics that make them unique. Qualified applicants with criminal histories will be considered for employment in a manner consistent with applicable federal, state and local law. Hertz is a drug free workplace. EOE, including disability/veteran