Field Service Engineer

SUEZ Water Technologies & Solutions (WTS) is a worldwide leader in water recovery, treatment, and reuse. We design, supply, and service a range of water systems and monitoring equipment in industries ranging from pharmaceutical to food and beverage applications, and from microelectronics ultrapure water to municipal water and industrial wastewater treatment. We are one of the world's leading manufacturers of total organic carbon (TOC) analyzers and corresponding certified reference materials. Our ground-breaking endotoxin analyzer is the latest addition to our expanding analytical instruments portfolio. We strive to provide not only superior technology and design, but also outstanding quality, service, and application support.<br><br>While located in North Carolina, provide routine to complex field service support for our core products and accessories at customer sites, predominantly within Western and Central North Carolina, Eastern Tennessee, and parts of South Carolina. Support will include maintenance, verification, validation, repair, and calibration duties as well as troubleshooting operational issues. Position will also provide field service support for other customers of Suez Analytical Instruments as needed within Canada and the US.<br><br><b>Key Responsibilities:</b><br><ul><li>Travel to customer sites and perform PM and related services on TOC equipment</li><li>Plan, Schedule and Confirm customer services including coordination of travel and parts shipments for services</li><li>Maintain admin duties, parts inventory and relevant trainings</li><li>Take customer calls, participate in territory sales rhythm calls, and service team meetings</li></ul><br><b>Additional responsibilities include but are not limited to: </b><br><ul><li>Respond to on-demand contract service commitments for troubleshooting and repair</li><li>Write clear and concise reports for customers</li><li>Special projects and new hire training as assigned by supervisors</li><li>Work closely with Sales to provide insight into new instrument and new service opportunities as well as upsell service and consumables at existing customer sites based on need</li><li>Ensure compliance with all aspects of safety on the job, including the operation and maintenance of an assigned company vehicle and comply with all Suez Environmental, Health and Safety (EHS) policies</li></ul><br>We are looking for a resourceful person who is self-directed, enjoys working independently, and is attentive to details. An ideal candidate would prefer to organize their own planning, scheduling and confirmation of contiguous services while balancing varying priorities. We are looking for a candidate who would employ a scientific approach to the operation, maintenance, and repair of analytical instrumentation and is proficient at completing daily and weekly administrative responsibilities. Client focus and succinct & timely communication (written and verbal) are key elements for success in this role. We are looking for a candidate that is technically competent and has work experience in technical field support, customer support and experience in ultra-pure water applications or operation of analytical instrumentation in a lab environment.<br><br><b>Core Qualifications:</b><br><ul><li>Bachelor's Degree in Chemical Engineering, Chemistry, Biology, Engineering or Physics with 2 or more years work experience in ultra-pure water applications or servicing/operating analytical instrumentation in a lab environment, or</li><li>Associate degree in a Science, Technical, or Engineering discipline with 4 or more years work experience in ultra-pure water applications or servicing/operating analytical instrumentation in a lab environment </li></ul><br><b>Other Useful Skills and Abilities:</b><br><ul><li>Strong technical, mathematical and customer service skills</li><li>Ability to juggle various tasks such as service of multiple instruments and administrative duties</li><li>Troubleshooting and problem-solving skills, ability to use processes to find root cause</li><li>Computer proficiency with a minimum of word processing, spreadsheets, and basic network and data base knowledge</li><li>Self-motivated, with the ability to drive projects to completion with minimal oversight</li></ul><br>At SUEZ, we realize diverse teams make smarter decisions, deliver better results, and build stronger communities. We're an organization that champions diversity and inclusion at every rung of the ladder and are proud to be an equal opportunity workplace. Because our people are our greatest assets, we also offer competitive compensation and benefits that include:<br><ul><li>Compensation Range: $28.85/hour - $33.65/hour</li><li>Health & Life Insurance </li><li>Paid Vacation & Sick Time</li><li>Paid Holidays</li><li>Parental Leave</li><li>401(k) Plan</li><li>Flexible Spending Accounts</li></ul> <br><br>Please enable JavaScript<br><br><b>Screen readers cannot read the following searchable map.</b><br><br>Follow this link to reach our Job Search page to search for available jobs in a more accessible format. <br><br><b>Nearest Major Market: </b>Raleigh