Omnichannel Business Partner (Colombia)

At Johnson & Johnson, the largest healthcare company in the world, we come together for one purpose: to transform the history of health in humanity. Diversity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and consumers every day for more than 130 years. Regardless of your race, belief, sexual orientation, religion, or any other trait, YOU are welcome in all open positions at the largest healthcare company in the world. When You Join Johnson & Johnson, Your Move Could Mean Our Next Breakthrough. At Janssen, we’re creating a future where disease is a thing of the past. We’re the Pharmaceutical Companies of Johnson & Johnson, working tirelessly to make that future a reality for patients everywhere by fighting sickness with science, improving access with ingenuity, and healing hopelessness with heart. We focus on areas of medicine where we can make the biggest difference: Cardiovascular & Metabolism, Immunology, Infectious Diseases & Vaccines, Neuroscience, Oncology, and Pulmonary Hypertension. We are Janssen. Our mission drives us. Our patients inspire us. We collaborate with the world for the health of everyone in it. Please visit https://www.janssen.com/ for more information. We are searching the best talent for Omnichannel Business Partner to be in Colombia. The Cluster Omnichannel Manager will lead the front office at cluster level to transform how Janssen interacts with its customers, developing a harmonized client-centric journey experience throughout new physical and digital channels by fostering synergies & sharing lessons learned between Businesses. It will be a key talent for digital leadership positions in the future and support the cluster with the omnichannel orchestration. S/he needs to be a challenger who can see opportunities and inspire the team to be more efficient and customer-centric, but also be an operator who can navigate the organization efficiently, and work through any roadblocks that may arise. This position will report to the Omnichannel Management Leader and have constant interactions with the CVTLs and the local boards. Main Responsibilities: Provide an outside-in perspective to the country on how to improve the phygital customer experience Provide innovative/transformative alternatives leveraging his/her experience and the knowledge acquired from the rest of the teams in the CoE, identifies synergies/leverages lessons learned from other BPs/countries Plan the execution and define implications of omnichannel strategy to deliver personalized experience across the region, to be adapted by country phygital business partners Monitor competitor activity, phygital omnichannel strategy trends and connecting with other clusters on Janssen’s omnichannel strategy Continuously scan new solutions, technologies and approaches from other external player inside and outside the pharma sector in the defined country/cluster Orchestrate and support strategies to thrive field force effectiveness based on customer needs Identifies how as OM and CoE, they may interact with other CoEs and other functional areas (i.e., HCC) so they can maximize the value delivered to the country Integrate relevant digital elements across all channels to further enhance the consumer journey and reinforce key brand messages Define, track and monitor initiatives performance at a cluster level (KPIs, field force, content) to improve CoE performance Qualifications Required and Preferred Experiences: Experienced professional with proven track record leading transformation programs or in the implementation of omnichannel strategies (minimum ~+5 years). Master degree in marketing, MBA or in digital field is desired Experience in strategic planning, digital marketing and/or customer go-to-market strategy. Knowledge in building and rolling out omnichannel campaigns, coupled with the ability to align marketing strategy and customer behavior objectives with tactical campaign design across multiple dimensions. Key Functional and Leadership Competencies: Systematic approach and the ability to build research plans and transform key data into actionable insights as the basis for informed decisions Excellent communication skills, both written and verbal. Collaborative, proactive, and solutions oriented. Work in a cross-functional environment. Initiative to drive change in quickly evolving space and customer obsession High proficiency in speaking, reading, and writing in English is required. Portuguese and Spanish are desirable Shared Responsibilities: Define cluster omnichannel strategy, in collaboration with CVTs to drive customer journey transformation Support Omnichannel Leader to determine the omnichannel strategy and resource allocation Foster synergies and share lessons learned across the business Support CoE leader to prioritize omnichannel initiatives Key Metrics: Quality – CoE Service NPS Omnichannel Deployment – Harmonized Communication Via Multiple Channel (Loyalty Score) for applicable products in the cluster Productivity:
Solutions developed for cluster Primary Location Colombia-Distrito Capital de Bogotá-Bogotá- Organization Janssen Cilag Farmaceutica Ltda. (7585) Job Function Info Technology Requisition ID 00001II9