Customer Service Representative

Overall order to billing process handling & response customer inquiries as CS (Customer care) agent; Provide support to the customers for commercial and logistic inquires; Provide support to the customers for solving the logistic and commercial complaints; Responsible for answering incoming telephone calls, e-mails, web-based tickets and prioritizing customer’s support needs; Provide general support pre-sales regarding quotation, price and product selection as well as post-sales regarding A/S, documentation, etc. to SE customers and partners; Proactive information communication; Complete documentation and follow up on all commitments and customer details; Actively create/modify knowledge database; Lead generation with purchase inbound call and transfer to Inside Sales team for Opportunity generation; Ongoing proactive research and learning about new products, technologies and applications; Participate in the interaction centre’s continuous improvement process; Liaise with customers, Channel & Field Sales and Marketing regarding Product Quality Returns. Qualifications Education: Associate’s Degree requested, Bachelor’s Degree preferred; Experience; At least 1~3 years of Customer Service or Sales admin experience are requested Excellent interpersonal, communications and time management skills Strong verbal and written communication skills are required Good business manners to response customer inquiries & ability to multi task (logging queries while speaking with customers) required PC skills (SAP,Excel,Salesforce.com) and basic aptitude for learning technical concepts essential Flexible and having the ability to learn quickly Fluent in English to communicate with global Schedule: Full-time Req: 007XSH