Technology Architect

«out Us We are Wipro (NYSE: WIT), a rapidly expanding and leading global Information Technology, Consulting and Business Process Services company with over 225,000 employees worldwide, servicing clients in 175+ cities and 69 countries across 6 continents. For more information, please visit www.wipro.com With over 5,500 employees in projects across Australia/New Zealand, we are committed to increasing localization and diversity. We serve over 200 customers across diverse industry segments, with at least a third listed in the ASX100. We started our journey in Australia 20 years ago and this has been a pioneer of new age, disruptive and transformative innovations. We believe in the power of diversity in the workforce, and we encourage applications from people of all diverse backgrounds, with focus including, but not limited to Aboriginal & Torres Strait Islanders, Women in Technology, Sex/Gender diversity, disability, racial & cultural diversity, sexual orientation + others. Job Description: Production Support Analyst • Analyzing and providing BAU LO support for in scope applications and being accountable for the same • Service level agreement (SLA) adherences to incidents/requests/problem tickets • Coordinate with IAG business or lead for DR testing, Infrastructure/Software upgrade/patching in in-scope environments, applications daily health check and remediation activities. • Work on small compulsory changes – impact analysis, coding, business verifications, promoting to prod and non-production environments • Work closely with IAG tech leads and IM for the project handover to BAU LO support team and document it. • Work closely with integrated upstream and downstream systems for root cause analysis • In the event of P1/P2 incidents, participate in the major incident management (MIM) call and target to resolve issues within agreed SLA. Later, track the root cause analysis in the problem tasks for permanent fix, if any. • Managing stakeholder communications. • Coaching and mentoring of Wipro peers. • Work closely with IAG leads for small change and tech debt prioritization.. Skills: Open text Enterprise Content Management , VRD products, Archive Server ,Brava server Good to Have- Oracle/DB2 Location- Sydney/Melbourne If you only meet some of the requirements for this role, that's okay!!! We value a diverse range of backgrounds & ideas and believe this is fundamental for our future success. So, if you have the curiosity to learn and the willingness to teach what you know, we'd love to hear from you. Bonus points if you have experience with: Bachelor’s degree in Computer Science, Engineering or relevant IT fields. Managerial/Lead experience preferred but not essential. We pride ourselves on creating an inclusive workplace that provides equal opportunities to all persons regardless of their age, cultural background, sexual orientation, gender identity and expression, disability, veteran status, or anything else. Benefits @ Wipro Flexible/remote working culture – location is not a limitation of success at Wipro. Global Travel & Relocation opportunities – COVID permitting. Paid Parental Leave – 1st & 2nd parent. Excellent Remuneration Package. Quarterly bonus/variable pay. Quarterly Career Progression Reviews – we do not limited our employees to the usual once per year reviews! Novated Lease & Salary Sacrifice. Reduced Corporate Healthcare Rates. Fringe, Concession + Membership & Subscription Tax Benefits. Financial Advisory & Banking Benefits. Free Ongoing training and development to help you reach your full potential. Collaborative team - positive and empathetic people who love to laugh either through social distancing in the office or virtually from home! Team building, fun activities and social events – COVID permitting. Join us in many countries, see full career opportunities here.