Associate Application Support Engineer

Summary The Associate Application Support Engineer will be part of an integrated Operations & Sustainment team that provides critical mission support to a DOD customer. The Associate Application Support Engineer will interface with other engineers co-located, as well as located at other agency facilities. The Associate Application Support Engineer provides support Monday through Friday during normal business hours. Responsibilities Provide support to day-to-day engineering operations of the customer’s application. Provide assistance to the customer with monitoring and problem investigation for segment interfaces. Support on-site customers and provide technical customer service support including logging and triaging trouble calls, and monitoring customer requests via email, and Jabber. Work closely with client/customer, to help define/review product and system requirements for hardware and software. Test software and system performance as necessary to ensure customer needs are addressed. Installing and configuring computer hardware, software, systems, networks, printers, and scanners. Troubleshoot and resolve issues with software or hardware. Monitor and maintain computer systems and networks. Ensure security and privacy of networks and computer systems. Respond in a timely manner to service issues and requests. Provide technical support across the company (this may be in person or over the phone). Other duties as assigned. Qualifications High School Diploma or GED Equivalent 1+ years of experience supporting a DOD and/or Intelligence Community customer Security+ required within 90 days of hire TS/SCI Security Clearance required The position requires a COVID vaccination or an approved accommodation/exemption for a disability/medical condition or religious belief Knowledge, Skills and Abilities: Basic knowledge of Linux commands (eg. can