Contractor - Department of Transportation Specialist

Responsibilities Investigates customer complaints submitted to the DOT and responds with articulate and dispositive responses to the customers in a timely manner to provide excellent customer service. Identifies potential violations of DOT regulations to the attention of impacted departments in order to facilitate a solution. Offers proactive recommendations for implementation to achieve business results. Assembles analytics report that identifies trends for Executive review. Builds and organizes reports of all customer complaints received from the DOT with the supporting documentation on a monthly basis. Responds to all DOT's questions or concerns in a timely manner and submits supporting documentation upon their request. Creates and conduct audit for all areas impacted throughout the Company by DOT regulations to ensure compliance. Conducts DOT compliance review meetings and report findings to Legal Counsel if required. Update impacted departments and Executive teams on new regulations issued by DOT. May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate. (e.g. emergencies, change in workload, rush jobs or technical developments.) Qualifications Bachelors Degree Required 1 -2 years of experience in Guest Service or legal administration Bilingual Spanish and English (preferred) Excellent written communication skills. Expresses facts and ideas in a clear, convincing, and organized manner that is appropriate to the audience. Have a comprehensive knowledge of Microsoft Office. Ability to multi-task and embrace change in an evolving organization driven by multiple deadlines. Have basic knowledge of aviation industry (preferred) Must be comfortable in public speaking and sharing ideas in an open environment. Overview The DOT Specialist performs research and responds to customer complaints received from the Department of Transportation (DOT) to ensure compliance in DOT regulations. Assembles required monthly compilation of all DOT complaints received for Executive review and to identify trends. This position serves as the subject matter expert in DOT regulations and works with different departments throughout the Company to ensure compliance in all areas.