Computer Operator I

Summary The Computer Operator I is critical to the success of daily operations at a RAPIDS Issuing Facility. The Computer Operator will manage and maintain the DMDC Security Online database for the Navy Personnel Support Detachment in Japan. Responsibilities Maintain site’s contact information, mailing and location addresses, telephone numbers, and website URL. Notify application POC of information changes. Regularly review the list of users at the respective site and remove user access when the user has met any one of the following conditions: No longer has a need for the application Has been suspended from using the application Applicable user at that site Communicate with DMDC when system errors, issues, or downtime occur. Maintain site equipment and facility. Maintain daily operations by ensuring there is a minimum of two SSM’s who can log in to the system without lapse of their DMDC certifications. Ensure certifications do not lapse for VO’s by having them log in to the system monthly. Assist and unlock user accounts. Manage the SSM and VO list for the work site in Security Online. Manage and maintain the online Appointment Scheduler website for the work site. Ensure daily functions and routines of the ID Lab are accomplished, including but not limited to: Ensuring CAC and USID supplies are available SSM’s and VO’s are conducting business in accordance with the instructions and current policies Conduct fingerprint and lost ID overrides Generate monthly reports via Cognos for DMDC submission. Ensure system is prepared by accepting and opening CAC cardstock. Complete annual company and customer training requirements. Prepare monthly production metrics for submission to Project Manager. Record labor hours daily. Other duties as assigned Qualifications High school diploma or GED required Experience in Human Resource (HR) background in any of the following disciplines: Military Pay Military Personnel Travel Claims Navy Transportation Substitutions for HR background can be from similar experience gained in any of the private sector or other federal agencies 6+ months of related work experience in a PSD office is required Background check required The position requires a COVID vaccination or an approved accommodation/exemption for a disability/medical condition or religious belief Knowledge, Skills and Abilities Ability to obtain a secret clearance. Experience as a Verifying Official, or issuance of Common Access Cards preferred. Intermediate working knowledge of Microsoft Office Suite, including Word, Excel, and Power Point. Extensive knowledge of RAPIDS, IATS, and DMDC systems. Ability to communicate effectively orally and in writing and to interact with others. Ability to explain complex actions regarding a military member’s entitlements, allowances, or collections. Working knowledge of commonly used military terminology used within office settings. Ability to use appropriate grammar, spelling, capitalization, and punctuation in all office correspondence and work products. Working knowledge of standard office equipment, like computers, copiers, fax machines, scanners, and other office automation systems to perform a substantial range of office automation support.
Chenega Analytic Business Solutions, LLC