Application Operations Specialist

<b>Would you like to play a key role in our business?</b><br><br><b>Do you enjoy solve problems ?</b><br><br><b>Join our Digital Technology Team!</b><br><br> We are Baker Hughes' Digital Technology team. We provide and create tech solutions to cater to the needs of internal and external customers. As a global team we collaborative to provide cutting-edge solutions to solve our customer's problems <br><br><b>Make a difference to our organization</b><br><br>You will be responsible for supporting and maintaining multiple user and customer-facing applications and related data processing platforms and services.<br><br>As an Application Operation Specialist, you will be responsible for:<br><ul><li>Acting as a primary executor in responding to customer and user-reported application issues and incidents.</li><li>Ensuring that incidents and trouble tickets issued against supported CIs are resolved within published SLAs.</li><li>Analyzing issues and prioritizing support requests/incidents across multiple supported applications.</li><li>Attending global internal costumers</li><li>Being the customer's focal point for troubleshooting and improvement</li><li> Listening to or reads about end user problem(s) and identify appropriate solution </li><li> Self-starter, actively revisits personal and team queue to ensure that end user issues are resolved as quickly as possible </li><li> Applying a view of customer success to all customer interactions </li><li> Identifying, diagnosing, and resolving the level two issues in applications </li><li> Identifying, managing, and resolving issues in a timely manner and ticket closure. </li><li> Coordinating with external vendor / third party vendor on application support required. </li></ul><br><br><b>Fuel your passion</b><br><br>To be successful in this role you will:<br><ul><li> Bachelor's Degree in Computer Science or STEM Majors (Science, Technology, Engineering and Math) or a High School Diploma with professional experience. </li><li>Able to fluently speak and write in Portuguese and Advanced English;</li><li>Have good analytical, interpersonal skills and highly proficient in computer applications.</li><li>Demonstrate effective organizational and time management skills</li><li>Be an experienced problem solver, with an analytical approach to identifying root causes and implementing solutions</li><li>Demonstrate experience of working with cross-functional teams within a global-matrix environment</li><li> Demonstrate good experience of technical support in a customer facing role </li><li> Be self-motivated to deliver deadlines with minimal supervision </li><li> Be able to collaborate and work productively as part of a team </li><li> Be able to build relationships with people of all levels of seniority and backgrounds </li><li> Have great attention to detail, experience in tracking multiple sources of information and data points </li><li> Be able to be flexible to cover multiple time-zones based on needs of projects </li><li> Communication skills - supporting Executive's / internal VIP's. </li><li> Experience developing web applications using Microsoft Power Apps is a nice to have </li></ul><br><br><b>Work in a way that works for you</b><br><br>We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:<br><ul><li>Working remotely from home or any other work location</li><li>Working flexible hours - flexing the times when you work in the day to help you fit in everything in and work when you are the most productive</li></ul><br><br><b>Working with us</b><br><br>Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.<br><br><b>The Good Stuff</b><br><br>Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:<br><ul><li>Contemporary work-life balance policies and wellbeing activities</li><li>Comprehensive private medical care options</li><li>Safety net of life insurance and disability programs</li><li>Tailored financial programs</li><li>Additional elected or voluntary benefits</li></ul><br><br><b>About Us</b><br><br>With operations in over 120 countries, we provide better solutions for our customers and richer opportunities for our people. As a leading partner to the energy industry, we're committed to achieving net-zero carbon emissions by 2050 and we're always looking for the right people to help us get there. People who are as passionate as we are about making energy safer, cleaner and more efficient.<br><br><b>Join Us</b><br><br>Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you!<br><br><b>About Us:</b><br> With operations in over 120 countries, we provide better solutions for our customers and richer opportunities for our people. As a leading partner to the energy industry, we're committed to achieving net-zero carbon emissions by 2050 and we're always looking for the right people to help us get there. People who are as passionate as we are about making energy safer, cleaner and more efficient. <br><br><b>Join Us:</b><br> Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let's come together and take energy forward.<br><br>Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.