Service Technician Senior Analyst I

«out Conduent Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Job Description J Why Conduent: You’ll have an opportunity to work on innovative technology while being surrounded by a culture that recognizes each person’s contributions. Each day you’ll feel challenged and know you are making a difference. At Conduent, we believe everything touches everything -and to that end we value our work and each other in the process, making it an award- winning place to work. In 2021, we won Best Places to Work, Best Global Culture and Best HR Team Responsibilities Provide service and customer support during field visits or dispatches Manage all on site installation, repair, maintenance and test tasks Diagnose errors or technical problems and determine proper solutions Produce timely and detailed service reports Document processes Training Experience Follow all company’s filed procedures and protocols Cooperate with technical team and share information across the organization Comprehend customer requirements and make appropriate recommendations/briefings Build positive relationships with customers Monitors organization to ensure performance, achieves department standards and schedules, and day-to-day processes to ensure a safe operation. Supports projects implementations and project planning. Occasionally performs all tasks from levels 1 and 2. Requirements Proven field service experience Ability to troubleshoot, test, repair and service technical equipment English literacy Ability to work flexible shifts and to adapt to changing work schedules Familiarity with mobile tools and applications Technical degree or certification 2+ years’ experience Valid driver’s license Closing Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the