Services Manager - Customer Operations

<p><b>Are you passionate about being part of a successful team?</b><br />
<br />
<b>Do you enjoy leading a team that provides a high-quality of service to customers?</b><br />
<br />
<b>Join a team that delivers essential projects</b><br />
<br />
Bringing the most cutting-edge physical and digital technologies together to create oilfield equipment is the beating heart of our work. Devising smarter systems that control and monitor oil and gas extraction, our subsea and surface-pressure capabilities are industry-leading and commercially innovative.<br />
<br />
<b>Partner with the best</b><br />
<br />
As Services Manager - Customer Operations you will be responsible for facilitating transactions, producing, assembling and delivering replacement/repair parts and equipment as part of a Services agreement or order. Includes activities such as processing transactions, managing processes, material management, site operations, or warehouse logistics and shipping. Includes craft &amp; non craft labour as well as manager roles responsible solely for these activities.<br />
<br />
As Services Manager - Customer Operations, you will be responsible for:</p>

<p>&nbsp;</p>

<p>&nbsp;</p>

<ul>
<li>Coordinating daily fulfilment issues related to Customer Service Agreements, Time and Material, Component Repair and Accessory shops.</li>
<li>Working closely with the shop to resolve issues, represent customers in production meetings, and communicate status to the customer.</li>
<li>Reviewing business options for impacts on profit, for compliance with contracts, policies, and procedures, and for innovative ways to achieve customer satisfaction.</li>
<li>Completing customer and internal paperwork.</li>
<li>Coordinating shop and/or program reviews and customer visits at the site as necessary.</li>
<li>Communicating across direct organization. Presenting to senior leaders in specific technical space and on cross functional teams on how technologies interconnect and contribute to overall strategy.</li>
<li>Handling latitude in project techniques. Project process requires choosing right approaches. Employees should have technical know-how.</li>
<li>Handling diverse clients in a region. Following frameworks to get through the processes.</li>
</ul>

<p>&nbsp;
<p><br />
<b>Fuel your passion</b><br />
<br />
To be successful in this role you will:</p>
</p>

<p>&nbsp;</p>

<p>&nbsp;</p>

<p>&nbsp;</p>

<p>&nbsp;</p>

<ul>
<li>Have a degree from an accredited university or college (or high school diploma with substantial experience in Services).</li>
<li>Demonstrate proven experience in Customer Operations.</li>
<li>Show experience of collaboration and motivating teams within an operational and matrix environment.</li>
<li>Demonstrate the ability to communicate professionally and collaborate with internal stakeholders.</li>
</ul>

<p>&nbsp;
<p><br />
<b>Work in a way that works for you</b><br />
<br />
We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:</p>
</p>

<p>&nbsp;</p>

<p>&nbsp;</p>

<p>&nbsp;</p>

<p>&nbsp;</p>

<ul>
<li>Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.</li>
</ul>

<p>&nbsp;
<p><br />
<b>Working with us</b><br />
<br />
Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.<br />
<br />
<b>Working for you</b><br />
<br />
Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:</p>
</p>

<p>&nbsp;</p>

<p>&nbsp;</p>

<p>&nbsp;</p>

<p>&nbsp;</p>

<ul>
<li>Contemporary work-life balance policies and wellbeing activities</li>
<li>Comprehensive private medical care options</li>
<li>Safety net of life insurance and disability programs</li>
<li>Tailored financial programs</li>
<li>Additional elected or voluntary benefits.</li>
</ul>

<p>&nbsp;
<p><br />
<b>About Us:</b><br />
With operations in over 120 countries, we provide better solutions for our customers and richer opportunities for our people. As a leading partner to the energy industry, we&
39;re committed to achieving net-zero carbon emissions by 2050 and we&
39;re always looking for the right people to help us get there. People who are as passionate as we are about making energy safer, cleaner and more efficient.<br />
<br />
<b>Join Us:</b><br />
Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let&
39;s come together and take energy forward.<br />
<br />
Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.</p>
</p>

<p>&nbsp;</p>

<p>&nbsp;</p>