Technical Support Engineer – L1 (Solar) with Spanish

Technical Support Engineer with Spanish We have a job opportunity for a Technical Support Engineer with a Spanish role in our team. You will support customers’ inquiries related to product pre-sales & post-sales, service inquiries, and other requests within the defined Zone or Countries. The role will require close coordination with key internal stakeholders to ensure customer inquiries, requests or complaints are managed professionally and in a timely manner. What will you do? Provide 1st level of technical support in pre-sales (product selection, application information) and post-sales (product installation, technical characteristics, technical complaints) for Solar product offers to SE partners and end-users. Provide pre-sales support related but not limited to Solar: Battery sizing & calculations; Sizing and selection of Solar Modules; Prepare detailed System Proposal, testing procedures; Knowledgeable in preparing Bill of materials, material selection. Responsible for answering incoming inquiries from customers on all channels (ex: phone, email, chat) and prioritizing customer’s support needs; Escalating problems to Technical Support Level 2 when standard troubleshooting techniques and databases cannot provide an adequate solution; Provide support to the customers for product replacement, troubleshooting and technical complaints; Manage RMA process and queries related RMA Complete documentation and follow up on all commitments and customer details; Document all incoming calls using CRM tool (Oracle Netsuite) Collaborate with country Offer Marketing on new product launches; Participate in various Technical & Customer Service & Sales Training Courses as required Support the sales teams with generating and assembling larger, more complex Quotations and order follow up. Qualifications What are we looking for: Education: Bachelor’s degree in Electrical Engineering(preferred) or equivalent; Experience: Minimum 3 years of Technical Support experience in a call center environment desirable or 2 years of experience in the field commissioning/Service projects (on-site services etc); Fluency is required in English and SPANISH ( C1 level). Knowledge on the electrical system and general electronics Good networking and computer knowledge Able to work in a multicultural environment with regional responsibilities. Strong verbal and written communication skills are required Demonstrate a flair & understanding of customer support issues, flexibility and an ability to learn quickly; Excellent problem-solving skills, aptitude to understand and explain technical information, interpersonal, communication, and time management skills; Ability to develop and maintain customer rapport; What we offer: • Possibility to work from home according to internal policy; • Competitive and rewarding salary package; • Well-being workshops; • Hands on training and access to our technical labs; • Connection sessions with global management; • Exposure to a multicultural and dynamic environment; • Development Plan through Career path and coaching; • Cool site environment; • Employer with high focus on Sustainability; • Development Programs –Career Path & Talent Academy; • Diversity and Inclusion -integral part of the company's history, culture and identity. Schedule: Full-time Req: 007XV0