Contract Processing Team Leader

Your chance to join a market-leading, global organisation Work within a dynamic, supportive and collaborative team environment Opportunities for growth and development, and benefits including full medical cover Bring your energy, leadership skills and experience to the role of Contract Processing Team Leader, which is pivotal to the Administration Team. As an enthusiastic and resourceful multi-tasker you will take charge and lead a team of remote Contract Processing Administrators to administer branch administration functions. You will ensure that our internal customers and branches have a first class and seamless experience. The successful candidate will be required to work Australian hours as this role supports our Australian business. You will be required to work from 10.30pm - 7pm Monday to Friday Reporting to the Contract Process Manager - Pacific and based from our National Support Office in Mt Wellington working remotely, your responsibilities will be to: Provide guidance and expertise to the Contract Processing Team and manage and monitor each team member's work load; Motivate the team to meet KPI's and develop and maintain a positive and high-performing team environment; Coaching and development of team members; Be a compliance gatekeeper, not only responsible for data entry, but also for verifying the integrity of data received; Ensure all new and renewal customers' contracts are processed in a timely manner; Maintain and update all databases and templates; Ensure the branch sales registers are accurate and kept up to date; Process monthly terminations; Prepare and process reports as required; Maintain and continually grow and increase positive relationships with all stakeholders. You will ensure that the Contract Processing Team is equipped with everything they need to do their job, and that sales orders and contracts are processed in designated timeframes. You will also coordinate staff inductions in conjunction with the Contract Process Manager - Pacific and ensure paperwork is up to date. To succeed in this role, you will: Possess a high level of attention to detail; Be able to work Australian hours (10.30am - 7pm NZ time) Have proven experience leading a high performing team remotely Be an agile learner and able to adapt easily; Be a big picture thinker and have a solution-orientated focus; Be comfortable working in a deadline driven environment whilst ensuring everything is reconciled and data integrity is maintained; Be able to demonstrate working effectively under pressure whilst keeping a smile in your voice and remaining calm. Have strong relationship building and communication skills; The safety and wellbeing of our colleagues, our customers and our communities are priorities for us, and given that most of our roles are customer facing roles, we insist on full vaccination by all our colleagues against COVID-19. Rentokil Initial is one of the world's largest and most diverse support services companies. We have 36,000 employees in over 60 countries. We are in the business of protecting people and enhancing lives via our three business units: Rentokil Pest Control, Initial Hygiene, Initial Premium Scenting and Ambius Indoor Plants. If this role interests you please apply now! Please note that applicants must have the right to live and work permanently or long-term in New Zealand. The successful applicant will be required to undertake a pre-employment Health Assessment (including drug test) and complete a Ministry of Justice criminal records check, the results of which must be to Rentokil Initial's satisfaction.