Senior Systems Analyst (Master Data Management)

The Global Content Management team within Johnson & Johnson Consumer plans, architects, implements and maintains master data for the organization and its collaborators. This business-critical data is governed by cross-organizational processes that enable exceptional consumer and agent experiences while ensuring robust commitment to data quality and compliance with our regulatory partners. The team is comprised of several Analysts and Team Leads that work multi-functionally with the system users and partners to implement and lead all aspects of controlled data dictionaries. First and foremost, the Senior Systems Analyst (Master Data Management) will manage the day-to-day Content Management activities for the Global Consumer Experience Organization (CxO) - Consumer Care organization at the Global, Regional and Market levels. This role will lead the strategic and tactical implementation and maintenance of the master data / knowledge strategies and associated processes to deliver efficient, accurate, consistent and controlled master data / knowledge information to the Salesforce intake platform as well as the accurate dataflow from the GCC Platform to other GCC and downstream partner systems, i.e., Product Safety and Quality systems. The Senior Systems Analyst (Master Data Management) will ensure the on-time and quality executions of content management / knowledge activities for all regions. The Senior Systems Analyst (Master Data Management) will prioritize the day-to-day Content Management activities workload, will distribute the work to the team (including him/herself) and will ensure the timely and quality executions. The Senior Systems Analyst (Master Data Management) will also maintain workflow dashboard metrics for resource management. In addition, the Senior Systems Analyst (Master Data Management) will own and author GCC Content Management-related procedures, investigations and corrective actions. The goal of this position is to ensure the day-to-day GCC Content Management work is delivered on time and with quality. Key Responsibilities Include: Prioritize content management workload on a day-to-day basis, ensuring content changes are implemented timely and with quality. Lead inter-departmental partnership associated with complex master data change management projects, ensuring that all partner requirements are considered in the development of robust change management plans. Maintain workflow dashboard metrics ensuring the team is adequately staffed. Enforce alignment of regional and local content management to global master data governance. Act as a change agent in identifying innovative ways to master data management. Manage complex master data change management projects including managing requirements, partner expectations, timelines and project resources. Ensure the usability and integrity of system master data and content by reviewing change management requests for accuracy, completeness and applicability to business rules. Notify stakeholder(s) of system change/addition requests and obtains appropriate approvals prior to processing requests within the necessary system. Assist with training and development of training materials, as needed. Own Master Data Management procedures, investigations and corrective actions. Support system upgrade activities as appropriate. Work closely with and mentoring Content Management Analysts. Adhere to strict compliance with procedures. Exercise the highest level of integrity with performed responsibilities and tasks. Embrace a behavior of employee involvement and commitment to doing the job right the first time. Qualifications Qualifications Include: BA/BS in business or technology required Minimum 5 - 8 years’ experience in senior / supervisory roles in call centers/customer service environments required; direct experience in healthcare industry call centers a plus Proficiency in Microsoft Excel required; visual basics programming experience a plus Solid understanding of data/knowledge management systems and supporting automation tools and applications required; experience in data hierarchies a plus Solid grasp of content management supporting systems operations required; experience in product configurations a plus Deep technical and analytical skills with the proficiency to pinpoint data anomalies in records based on analysis required Strong customer service orientation, creative and positive problem solver required Strong leadership skills, able to direct individuals in the context of project related activities required Excellent written and verbal communication skills required Proven critical thinking skills required Johnson & Johnson announced plans to separate our Consumer Health business to create a new publicly traded company. The process of the planned separation is anticipated to be completed within 24 months, and it will be subject to legal requirements and other customary conditions and approvals. Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of a new entity within New Consumer Health. Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Primary Location Philippines-National Capital-Manila- Organization Johnson & Johnson International (Singapore) Pte. Ltd. - ROHQ Job Function Quality Requisition ID 2206042554W