End User Support Specialist

<b> End User Support Specialist </b><br><br><b> Would you like to take ownership of delivering an exceptional service to our customers? </b><br><br><b> Do you enjoy acting quickly to solve problems? </b><br><br><b> Join our Digital Operations Team </b><br><br> Our Digital Operations business provides intelligent, connected technologies to monitor and control our energy extraction assets. We provide customers with the peace of mind needed to reliably and efficiently improve their operations. Our team provides a full life-cycle of exceptional hardware, software support, training and service delivery to our customers <br><br><b> Partner with the best </b><br><br> As an End User Support Specialist, you will play a key role in solving problems and ensuring we deliver an exceptional service. You will provide hands-on support to our customers and VIP's. You will have the opportunity to be involved in technology projects that help us to innovate and improve. <br><br>As an End User Support Specialist, you will be responsible for: <br><ul><li>Listens to or reads about end user problem(s) and locates appropriate scripts/articles for providing assistance <br></li><li>Carefully follows steps in scripts/articles to provide service to end users <br></li><li>Self-starter, actively revisits personal and team queue to ensure that end user issues are resolved as quickly as possible <br></li><li>Applies a view of customer success to all customer interactions <br></li><li>Engages a peer or supervisor when unable to provide adequate assistance <br></li><li>Identifying, diagnosing, and resolving the level two issues in computer hardware, software on laptops and PCs, mobility support. <br></li><li>Identifies, manage and resolve issues in a timely manner and ticket closure. <br></li><li>Manages and coordinate projects, responds to customer requests effectively and communicates with them to address issues (face to face). <br></li><li>Providing physical assistance in installation of other peripherals like printers, network device, server hardware and able to work closely with functional team. <br></li><li>Coordinating with external vendor / third party vendor on parts delivery / hardware warranty support. <br></li><li>Responsible for new hire process, on-boarding and conduct training. <br></li></ul><br><br><b> Fuel your passion </b><br><br>To be successful in this role you will: <br><ul><li>Have a related Bachelor's Degree with minimum 5 years of experience <br></li><li>Demonstrate good experience of technical support in a customer facing role <br></li><li>Be of an analytical mindset with a proven ability to resolve problems and identify solutions <br></li><li>Be self-motivated to deliver deadlines with minimal supervision <br></li><li>Be able to collaborate and work productively as part of a team <br></li><li>Be able to build relationships with people of all levels of seniority and backgrounds <br></li><li>Have great attention to detail, experience in tracking multiple sources of information and data points <br></li><li>Be able to be flexible to cover multiple time-zones based on needs of projects <br></li><li>Communication skills - supporting Executive's / internal VIP's. <br></li><li>Able to move around within Singapore to other offices. <br></li></ul><br><br><b> Work in a way that works for you </b><br><br> We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns: <br><ul><li>Please discuss your preferred working patterns with the recruiter during the process <br></li></ul><br><br><b> Working with us </b><br><br> Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other. <br><br><b> Working for you </b><br><br> Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. <br><br><b> About Us </b><br><br> With operations in over 120 countries, we provide better solutions for our customers and richer opportunities for our people. As a leading partner to the energy industry, we're committed to achieving net-zero carbon emissions by 2050 and we're always looking for the right people to help us get there. People who are as passionate as we are about making energy safer, cleaner and more efficient. <br><br><b> Join Us </b><br><br> Are you seeking an opportunity to make a real difference in a company with a global reach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you! <br><br><b>About Us:</b><br> With operations in over 120 countries, we provide better solutions for our customers and richer opportunities for our people. As a leading partner to the energy industry, we're committed to achieving net-zero carbon emissions by 2050 and we're always looking for the right people to help us get there. People who are as passionate as we are about making energy safer, cleaner and more efficient. <br><br><b>Join Us:</b><br> Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let's come together and take energy forward.<br><br>Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.