ëanking Specialist

«out The Role Role E-Banking Specialist will be responsible for servicing incoming customer calls, answering customer questions and resolving account issues with extraordinary customer service. Employee will have extensive contact with customers, potential customers, the public and bank staff and will interact in a professional and courteous manner. The employee will conduct him/herself in such relationships in a manner that will enhance the overall efficiency and image of the bank and insure the importance of customer confidentiality. DUTIES AND RESPONSIBILITIES: Answer incoming telephone inquiries for customers and employees providing prompt and extraordinary service. Always verifies identity and authority of the caller. Answer questions about bank products and services; resolve problems within their authority. Refer problems that are beyond their authority to the next level supervisor with their recommendations. Correctly and efficiently transfer calls to outside offices and staff members. Process telephone transfer requests, check orders, stop payments, hot card and reissue Visa debit cards. Provide customer service on ACH and Debit Card inquiries and disputes. Assist with on-line banking inquiries and resets. Provide customer service with Address Changes, Dormant Account Status Updates. Provide statement printouts and check copy requests. Process/Initiate and verify outgoing wires in a timely and accurate manner. Provide viable solutions to meet customer needs, while conforming to Bank regulations and policies and providing extraordinary service. Refer services and products to include ITalk (phone banking), on-line banking and E-statements. Average number of calls processed daily meets productions standards within the department. Additional Responsibilities: Must comply with all company policies and procedures and all applicable laws and regulations, including but not limited to, The Bank Secrecy Act, The Patriot Act and The Office of Foreign Assets Control. Must complete the assigned online training courses and achieve a passing score by due date. Represent the Bank in a professional manner which includes a professional image, confidentiality, a positive “can-do” attitude, good attendance, punctuality, flexibility and adaptability in meeting bank and customer needs. Keep work area tidy and maintain customer privacy. Additional duties as requested or assigned. About You EXPERIENCE A minimum of one year to three years of similar or related experience is preferred but not necessary. EDUCATION A high school degree or equivalent OTHER SKILLS Good listening and communication skills PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is often required to: sit; use hands in repetitive motions to finger, grasp, handle or feel; and talk or hear. The employee is occasionally required to: stand; walk; and lift or reach with hands and arms. The employee may also be required to: <insert additional physical activities detail.> Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance. Must be capable of climbing / descending stairs in an emergency situation. Specific lifting abilities required by this job include: <insert physical requirements detail.> Specific vision abilities required by this job include: The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; visual inspection involving small defects, small parts, and/or operation/inspection of machines and/or using measurement devices at distances close to the eyes. What We Offer WHAT WE OFFER COMPENSATION & BENEFITS: Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position. We offer an extensive benefits package that includes, but is not limited to medical, dental, vision, and life insurance, a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a 401(k) retirement savings plan, discounts on banking products and services, and paid sick, holiday, and vacation time. Visit our website for more details! COMPANY OVERVIEW: We are a family of banks whose unique local presence reflects the communities we serve. We welcome the opportunity to grow and change as our customers and communities do the same. Read our story, learn about our banks, and experience life at Glacier Bancorp, Inc. all from our website. Check it out! We are an Equal Opportunity Employer and qualified applicants or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, genetic information, protected veteran status, or any other category protected by applicable federal, state or local laws. Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US. No Recruiters or unsolicited agency referrals please.