Remote Support Specialist - SY

Do you want to join us in helping to fight the world's most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere. We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Our mission and responsibilities: • Troubleshooting of incident using remote diagnostics tools, data collection (eg. logs), and the knowledge base for solution. • Work collaboratively with Radiologists, Cardiologists, Clinical & Administrative staff, and IT staff, to resolve reported issues • Monitoring and updating delivered Healthcare Solution • Maintain good customer satisfaction rate • Contribute to achieving the Healthineers strategy and principles. • Passion to work with people and committed to deliver best services to customers across the globe Your qualifications and experiences: • Technical or diploma and above in computer science or equivalent. • Strong attributes and experience in solving complex problems. • Good communication skill - written and oral. • Knowledge on PC hardware, server, storage system, virtualization, cloud solution and basic networking. • Knowledge on Database software like SQL and Oracle • Knowledge of Windows operating systems • More than 3 years experiences in a customer service environment. Our global team: We are a team of 66,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what’s possible in healthcare to help improve people’s lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways. Our culture: We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success. As an equal opportunity employer, we welcome applications from individuals with disabilities. We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open. To all recruitment agencies: Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our jobs alias, employees, or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes. Organization: Siemens Healthineers Company: Siemens Shanghai Medical Equipment Ltd. Experience Level: Experienced Professional Job Type: Full-time