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Job Description Role & Responsibilities The AS/400 System Operator will be responsible for Monitoring and Operations of the Workloads running on the AS/400 (IBM i) IT Infrastructure elements both on premise and on cloud hosted environments. Responsibilities include: Understand the client’s overall Daily/Weekly/Monthly Operations schedule and ensure that all activities (such as OS monitoring, batch, backup, user profile management) are completed as per given SOPs and planned timelines. Monitoring both Systems and ITSM ticketing tool for alerts and perform SOP based actions where applicable. Report to the Operations Lead any issues however trivial they may seem, to ensure that no errors go unreported occur on their watch. Working in Account Delivery, candidate would support the AS/400 Operations Lead and the AS/400 System Administration team on all matters pertaining to AS/400 infrastructure support. Candidate should be capable of solving simple technical problems using existing SOPs and documentation. Should also be able to update documentation on a continuous basis and add in new learnings. Besides supporting BAU operations, candidate will be responsibility for supporting P4 level incidents and Service Requests. Should have good technical awareness on the AS/400 platform. Interaction with specialists either in infrastructure or application depending on the escalation help required Participating in regular meetings with service delivery providers to discuss operational issues and service delivery process improvement opportunities. The role requires providing out of hours support for IPLs, Backup/Restore activities during critical implementation of hardware/software changes as well as being part of a rotational 24/7 shift roster. Should be ready and available to work on various time zones depending on client needs. Required Candidate Profile (Job Requirements/Descriptions) Skill and Experience (Essential) Engineering Degree with 1-3 years of experience in AS/400 System Monitoring and Operations support. Hands on experience in working on AS/400 operations in a high pressure 24/7 rotational shift environment. Should possess the knowledge and ability to perform proactive monitoring of the OS, batch and backup job running on the environment. Should have the ability to act on alerts coming out of the ITSM Ticketing tool (eg, HPSM, SNOW) Should be able to review and understand messages coming onto the QSYSOPR message queue and escalate when needed. Should be able to identify and report hardware problems and failure messaging coming onto the System Console or through the ticketing tool. Basic experience in Backup/Recovery using BRMS. This would include awareness of defined Tape rotation and movement processes. Monitor HA replication tool and ensure data replication and synchronization. Generate all requisite reports as defined. Manage print jobs and spools. Fundamental level of public cloud awareness (especially Azure/AWS/GCP/IBM) would be an added advantage. Good and effective written and oral communication Fair understanding of ITIL modules like Incident, Asset, Problem and Change Management. Certification (Preferred) IBM certification on IBM i/iSeries System Administration Any public cloud certification (Azure/AWS/GCP) Location of Posting Bangalore/Pune/Coimbatore (preferably Bangalore) Key criteria for evaluation required for Senior/Functional hires List top 4 qualities for evaluation in order of importance Rank Criteria for Evaluation 1 Experience in independently handling end to end AS/400 system monitoring and operational activities 2 Strong AS/400 System Operations and troubleshooting skills 3 Good client facing and presentation skills; oral and written communication either in face-to-face meetings or over Microsoft Teams 4 Strong planning and process documentation skills