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<div class="mds-edited-text mds-font-body-copy-bulk"><p><b>About PwC Operate </b><br /> <br />PwC’s Operate business delivers large operational and managed service solutions for clients to meet regulatory, risk and compliance challenges. With over 3000 staff deployed on large implementation and execution programmes, Operate brings together top talent with a distinctive mix of knowledge and skills. We support clients by providing staff augmentation services, delivering large scale operational programmes and managed solutions. We deliver our client work from a range of locations, providing our clients with cost-effective delivery, access to subject matter expertise and operational excellence disciplines for some of the biggest brands worldwide.<br /> <br />Our capabilities stretch across a number of Service Towers including; Financial Crime, Customer Management, Compliance Testing, PMO, Legal Operations, Finance Solutions, Business Operations, Change Solutions and Technology Solutions. We are located in our purpose built, secure delivery centre in Belfast; across our regional offices in Cardiff, Bradford, London, Manchester, Birmingham,  Glasgow and Edinburgh; and on a range of client sites.</p><p><br /><b>The Role</b></p><p><br />The Capability and Development team research, develop and deliver market leading, impactful learning experiences across a wide variety of topics. Tomorrow’s learners will expect transformative digital and live learning environments, and this team is focussed on providing them. <br />We are continually enhancing our team with a diverse set of skills and experience. To elevate our team’s skill-set further, we are looking for a highly organised individual who is a strong team player with a passion to build a career in Learning &amp; development. The successful candidate should have excellent communication and organisational skills as well as being comfortable managing multiple stakeholders and programmes.<br />The successful candidate will have the opportunity to develop themselves further with the potential to become a learning and development facilitator and consultant on the basis of experience and performance.</p><p><br /><b>Key Responsibilities</b><br /> </p><ul><li><p>Preparation &amp; organisation for training sessions that will be delivered virtually, in a hybrid environment &amp; face to face.</p></li><li><p>Work closely with the C&amp;D team’s training coordinator to ensure that the planning, administration and coordination of all training sessions are completed.</p></li><li><p>Work with the facilitator to prepare sessions in advance.</p></li><li><p>Work as part of the delivery team by supporting training facilitators in all aspects of the administration &amp; running of training sessions; providing access to materials, setting up training environment, managing the technology used in the programmes delivery.</p></li><li><p>Ensuring a high quality learning experience for all participants attending the sessions, supporting and resolving any technical and logistical issues.</p></li><li><p>Preparation of training materials across a number of different platforms, including but not limited to G Suite, Mural &amp; LMS systems.</p></li><li><p>Coordination of training groups and preparation of breakout groups / calls.</p></li><li><p>In addition, support facilitators when required to drive slides, run polls or escalate any urgent issues.</p></li><li><p>Preparation of learner assessments &amp; feedback evaluation via various forms.</p></li><li><p>Assist with learning evaluation, monitoring of outcomes and management reporting.</p></li><li><p>Support the tracking and recording attendance via internal LMS system.</p></li><li><p>Communication with a range of stakeholders.</p></li><li><p>Preparation and facilitation of internal workshops.</p></li><li><p>Develop and maintain strong &amp; effective working relationships with colleagues across the business and external training providers.</p></li></ul><p><br /><b>Skills &amp; Experience </b></p><ul><li><p>Strong interpersonal &amp; communication skills.</p></li><li><p>Can actively manage multiple stakeholders, both internally and externally.</p></li><li><p>Team player with a passion for building a career in Learning &amp; Development</p></li><li><p>The ability to build and strengthen long-term relationships.</p></li><li><p>The ability to identify issues and the understanding of when to escalate key issues in a timely manner.</p></li><li><p>The ability and willingness to learn about new technologies and become proficient with their capabilities.</p></li><li><p>Ability to work in a fast paced environment and be reactive to change.</p></li><li><p>Desirable - Experience in the setup and preparation of technology for virtual / remote video conferencing.</p></li><li><p>Desirable - Experience in technology connectivity between laptops and external devices.</p></li></ul><p> <br /><b> Base Location </b></p><p><br />The role will be based in Belfast, however as a result of the wide variety of clients and projects, you may be asked to travel to other UK locations for short periods. Candidates who are unable or do not wish to work in other locations will still be considered. <br /> <br /><b>What is in it for you?</b><br /> <br />As we’re responsive to client demands, your role will be varied and challenging, providing you with an opportunity to work with a wide variety of clients. We’re also exceptionally passionate about providing you with the necessary skills, experience and training to help you develop both personally and professionally. You’ll therefore be included on our specific training framework, the Operate Academy, which will be tailored to match your skills, needs and career aspirations. Fully funded by us, you will complete externally accredited qualifications that will benefit you in your role. Our training programme is further enhanced through a variety of soft skills training sessions focusing on your relationships and leadership style. <br />In addition to the client projects and training, our employees are also rewarded with various other benefits offered as part of your employment: <br /> <br /><b>Our dedicated internal Careers Service </b></p><p></p><ul><li><p>Competitive salary plus a potential discretionary bonus (performance related), or paid overtime (depending on grade)</p></li><li><p>25 days’ standard holiday pro rata, with options to increase this through your benefits package</p></li><li><p>A flexible benefits scheme that can be tailored to suit your (and your family’s) needs</p></li><li><p>Provision of a group pension plan with additional funding provided by PwC</p></li></ul><p></p><br /><p><strong>Not the role for you?</strong><br />Did you know PwC offer <a href="http://pwctrk.co.uk/tp/rj6_YRe1p-J.K" rel="no-follow">flexible contract</a> arrangements as well as <a href="http://pwctrk.co.uk/tp/rj6_uo6An.J.K" rel="no-follow">contingent work</a> (ie temporary or day rate contracting)?<br /><br /><strong>The skills we look for in future employees</strong><br />All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, &lsquo;The PwC Professional&rsquo; and are made up of five core attributes; whole leadership, technical capabilities, business acumen, global acumen and relationships.</p>Learn more here: <a href="https://www.pwc.com/uk/careers/experienced/apply" rel="no-follow">www.pwc.com/uk/careers/experienced/apply</a><br /><br /><p><strong>The Deal</strong><br />We want all of our people to feel empowered to be the best that they can be, which is why we have &lsquo;The Deal&rsquo;.</p><p>Find out more about our firmwide Employee Value Proposition: <a href="https://www.pwc.co.uk/careers/about-us/the-new-deal.html" rel="no-follow">https://www.pwc.co.uk/careers/about-us/the-new-deal.html</a><br /><br /><strong>Diversity</strong><br />Valuing Difference. Driving Inclusion.</p><p>We work in a changing world which offers great opportunities for people with diverse backgrounds and experiences. We seek to attract and employ the best people from the widest talent pool because creating value through diversity is what makes us strong as a business, enabling us to solve important problems and deliver value to our clients. We encourage an inclusive culture where people can be themselves, are valued for their strengths and are empowered to be the best they can be. As an organisation with an increasingly agile workforce, we also support different ways of working offering flexible working arrangements. Learn more here about our work to support an inclusive culture.</p><p><a href="https://www.pwc.com/uk/diversity" rel="no-follow">www.pwc.com/uk/diversity</a></p><img src="https://www.applytracking.com/tp/rj6_cqjmh-J-K" rel="no-follow" />