Technical Application Specialist

The Role: Technical Application Specialist, DMS Xpressfeed Deployments Grade (relevant for internal applicants only): 9 The Location: Hyderabad/Gurgaon The Team: S&P Global Market Intelligence is seeking an experienced Technical Application Specialist to join our global DMS Xpressfeed Deployments Team. This team partners with global Datafeed Application Specialists, Product Development, Product Management and Sales Teams to provide quality technical assistance to our external Enterprise Data Delivery Solution customers. This includes client-site environment sizing, product deployment, configuration, and performance tuning. The Impact: You will be able to contribute to customers, the team and company in meaningful ways. You will be integrated into a group with high expectations, focus on quality user experiences and can expect to make a significant impact by demonstrating your technical knowledge and skills. Your position as a Technical Application Specialist is essential as it is the link between the end-user and our Enterprise Data Delivery Products/Solutions. Combining expertise in our product and content offerings with a deep understanding of our customer profiles and target markets, you will act as a consultant providing the best and most efficient ways for our customers to use our tools to achieve quality results integrating our data into their internal mission-critical operational workflows and data environments. What’s in it for you? Build a career with a global company Partner with other product specialists and customers as a technical consultant Interact directly with clients and resolve challenging technical issues Learn the global financial markets and related content workflow needs Grow and improve your skills by working on enterprise level products and new technologies Experience different challenges on a daily basis Responsibilities: Be a technical product specialist for our enterprise Data Delivery solutions and provide in-depth technical assistance to clients Deploy/Support our Xpressfeed Loader application on our client’s enterprise level environments Take lead on business/product related projects improving internal/external processes Mentor and provide constructive feedback to team members regarding areas of improvement where applicable Gain in depth knowledge of our Xpressfeed application and be the “go to” person Take initiative on learning a new or upcoming technology related to the business/product and become a subject matter expert Assist in solution sizing, deployments, configurations and troubleshooting on-the-go Gain in-depth knowledge of products from a content and delivery standpoint, and assist with pre and post Sales’ opportunities Bring new ideas for innovation and automation excellence into the technical support process and build tools that will help replicate, troubleshoot, and resolve client issues Research and gain knowledge on the rapidly evolving product offerings Assess the technical dynamics within client environments that might impact product performance and recommend changes for improvement Involved in product strategy, roadmaps, and user-acceptance testing Client-side solution deployments, implementations, upgrades, and migrations Be the voice of the customers for product enhancements What We’re Looking For: Core Qualifications Degree in Computer Science, Information Systems, or equivalent experience Excellent communication skills (verbal, written and presentation) Demonstrated technical troubleshooting and problem-solving skills, resourcefulness, attention to detail, quality, and follow-through Technical product support or technical sales experience Must be confident and energized leading client-facing technical discussions Experience with software deployments & configuration Windows and Linux operating system knowledge SQL query skills Experience with cloud environments (AWS, MS Azure and/or Google Cloud) Solid knowledge of AWS (EC2, RDS/Aurora) environments Sizing, standing-up and deploying software and databases in AWS a PLUS Self-starter with ability to keep pace with rapid changes in evolving technologies Highly Desired Knowledge, Skills & Experience Finance related experience or degree Capital markets (financial, credit, trading, benchmarks/indexes, industries, etc.) SQL Server, Oracle, PostgreSQL and/or MySQL a PLUS Windows services and/or Linux daemon processes Windows system administration/security Linux administration/security Database administration FTP Protocols (FTP, SFTP, FTPS, etc.) & features/commands Proxies (HTTP/FTP) Network & Security Protocols Open source / evolving databases Product strategy and product development lifecycles (agile/scrum) Data integration concepts & techniques Data modeling, big data & alternative/unstructured data About S&P Global Market Intelligence At S&P Global Market Intelligence, we know that not all information is important—some of it is vital. Accurate, deep, and insightful. We integrate financial and industry data, research and news into tools that help track performance, generate alpha, identify investment ideas, understand competitive and industry dynamics, perform valuation, and assess credit risk. Investment professionals, government agencies, corporations and universities globally can gain the intelligence essential to making business and financial decisions with conviction. S&P Global Market Intelligence is a division of S&P Global (NYSE: SPGI), which provides essential intelligence for individuals, companies, and governments to make decisions with confidence. For more information, visit www.spglobal.com/marketintelligence S&P Global has a Securities Disclosure and Trading Policy (“the Policy”) that seeks to mitigate conflicts of interest by monitoring and placing restrictions on personal securities holding and trading. The Policy is designed to promote compliance with global regulations. In some Divisions, pursuant to the Policy’s requirements, candidates at S&P Global may be asked to disclose securities holdings. Some roles may include a trading prohibition and remediation of positions when there is an effective or potential conflict of interest. Employment at S&P Global is contingent upon compliance with the Policy. ----------------------------------------------------------- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: [email protected] and your request will be forwarded to the appropriate person.  US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. ----------------------------------------------------------- 20 - Professional (EEO-2 Job Categories-United States of America), OPRTON202.1 - Middle Professional Tier I (EEO Job Group) Job ID: 267468 Posted On: 2022-05-25 Location: Hyderabad, Telangana, India