Order Experience Business Process Owner

The Order Experience Business Process Owner’report to the End to End Order Experience Director for global Order Experience capability in E2E Digital Customer Relationship organisation. The Order Experience Business Process Owner is responsible for the understanding customers needs, design business requirements, specify, test, deploy, communicate and adopt changes within area of Order Experience for Schneider Electric. This is a part of the Digital Customer transformation. The Order Experience capability scope starts when customer has the list of chosen Schneider product with quantity and other perimeters (where to ship, how to pay, where to buy, how to deliver) and ends with physical order delivery according order acknowledgement conditions. The Order Experience is considered as key business process with highest priority business impact, demanding disaster recovery and business continuity planning. The Order Experience is supporting all E1, E2, E3 and E4 initiatives in order to support e-commerce readiness and digital revenue generation and end to end customer journeys needs for all customers types/personas. The Order Experience Business Process Owner is supporting key strategic initiative such as shop.se.com, integration of order services within mySchneider, new digital order entry projects (CTO on EDI, Product Selectors Integration, etc.) and others. This role is influencing processes with monthly business impact: - In 80+ deployed countries with direct partners across all personas - On 50+ monthly active users on Order services - For 2000+ Customer Care Agents across all countries Strategic dimension - The Global Order Experience Leader - Represent its capabilities as Subject Matter Expert in Business Strategy discussion and manage relationship with key stakeholders throughout the Schneider-Electric Organisations (BU/ LoB, GSC, CCE, corporate Finance, Sales Operations, DCE and IPO) - Contribute short-term and long-term strategy creation in consistency with E2E DCR strategy and objectives. - As ‘’End to End’’ subject matter expert for OX, coordinate sub-Business Owners from Finance, Sales Ops, & GSC. - Ensure the ‘’technological and business value’’ by continuously benchmark and build an external network with peers, external experts and communities in order to bring innovations in his domain - Keep abreast of major project activities throughout all BU's/LoB and Schneider Electric organisations to anticipate and support changes Process dimension - Provide exhaustive and comprehensible description of the Global digital Order Experience process of Schneider-Electric - Define and lead process assessment studies and analysis - Process health assessment and highest coverage rate of Customer/internal organisation needs - Drive the step by step development of Digital Order Experience playbook with the support of Skill-Network members, - Insure that the Global process is fully supported by applications in order to provide the best Customer Experience related to the Order Experience - Define, pilot and document deployment rules to insure the highest level of process coverage for all BU's and Geographies - Drive improvement in all applications to bring constantly more value to the Customers and the Businesses. - Validate and implement the “change requests” related to the process Tools dimensions - Insure that the training assets for all applications with Order Experience capabilities are in place and continuously improved and/or updated with last developments. - Help alignment on the tools/applications and methodologies - Validate and implement the “change requests” related to the tools/applications Performance & data dimensions - Own Order Experience assessment and animates its deployment in regions/countries – in alignment with business priorities - Define, design and deploy action plan to insure the highest level of adoption - Is responsible to propose and set up proper metrics and data’s to support the process - Closely tracks the business metrics and analytics, and works with the Solution Manager to identify and resolve issues. - Animate quarterly performance reviews with all stakeholders (BU/LoB, GSC, CCE, DCE) Community development dimension - As permanently the goal to develop ‘’order management’’ professional throughout the organization - Thus with HR and Academies assess competencies within the organization and gaps to fulfil ‘’Order management’’ mid-term and long term vision - Thus, identify needs and then develop new trainings when required (towards customers + front office employees) - Animate the Order Experience community (NoE CCE, MySE champion, ) o Identify the key resources inside BU/OD organizations-entities o Selection of the key topics of work inside the community o Animate the community (regular conf call, face to face meetings, …) o Insure a high level of skill in the Order Management community o Define and lead creation of internal and external communication assets for his domain and the applications under his domain. What qualifications will make you successful? • +8 yoe in a position involving Order Experience • Assertive and result-oriented personality capable of driving a global team, in a functional mode • Communicate effectively with all stakeholders from Bus/LoB and Global Programs and a wide range of people and communities in an international environment. • Ability to prepare executive level communications. • Great project management skills are required to manage complex projects • Influence & convince is a key success factor • Capable of working in a changing environment and under tight time constrains • Ability to provide appropriate up to date, accurate and relevant information and data analysis • Meetings visits across a globa to support regional teams or for multi region gathering seldomly • English language both verbal and written Discover everything that we offer: Life insurance Flexible compensation: ticket restaurant , nursery, training, health insurance, etc. Own your career: Enjoy all the benefits of Open Talent Market, our platform that uses AI to connect you with hundreds of job opportunities, projects and mentors around the world. Flex@Work: flexible hours, telework, sabbaticals, purchase leave, floating holidays, Global Family Leave Policy Recognize and be recognized through our StepUp program. Club Schneider: discount on products and services throughout Spain. Wellness: medical service, wellbeing laboratories, activities per workplace, gyms in different sites, etc. If you like to go to the gym, we have a special agreement with Andjoy Become a Schneider shareholder with our