Technical Help Desk Business Support

«out Conduent Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Job Description Position Objective: Reporting to the IT Manager, the Technical Business Analyst is responsible for providing the necessary technical support to our operations from troubleshooting issues to providing solutions or workarounds with minimum impact to our daily operations. Also, the Technical Business Analyst is expected to liaise between our operations and our client, internal technical team, and other vendors related to system issues and/or system defects; therefore, it is expected for the Technical Business Analyst to understand the technical operations as well as the overall business process. Qualified candidates will bring forward innovative strategies for operational improvements. Responsibilities: Responsible for troubleshooting any system or connectivity issues and being able to identify and provide solutions in a timely manner for all of the departments Daily monitoring of the backup process to ensure all our data is being backed up daily and weekly; maintain the daily logs Troubleshoot and identify any potential backup issues and work directly with the Technical Program Manager for solutions Maintain daily the network bandwidth report Monitor and maintain the logs for our inventory; current, internal decommission, and decommission inventory Support any Windows update issues and find resolutions without impacting staffing Onboarding and termination process Work closely with our helpdesk support technician to support in any areas needed Work closely with the Business Analyst team to ensure the system of records, Access database, and other potential applications are up and running for staff Supporting the Business Analyst team, as needed Liaising with the internal technical team or external entities on any network or other applications issues Support any technical internal audits Other duties as assigned Requirements: Bachelor’s Degree in Information Technology, Computer Science or related field or Associates Degree in similar field with 3 years’ experience Minimum of 1 to 2 years’ work experience in help desk support ideally including 1 year of network experience or technical skills Knowledge of Office 2016 and Office 365 Proficiency in Microsoft products, especially Access Ability to lift 10 pounds Basic server troubleshooting Ability to provide technical support Ability to be act as liaison with other vendors and our client by understanding the business flow of our organization and our current operations process Ability to organize work, set priorities, remain flexible and adapt to change Strong written and verbal communication skills Ability to problem solve through analysis and ongoing feedback Ability to achieve results through knowledge, commitment, and attention to detail and to meet established deadlines Ability to work with limited direction Flexibility to work overtime, days, evenings, and some weekend hours Ability to travel, as needed Closing Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the