Senior Cloud Administrator

ZS is a professional services firm that works side by side with companies to help develop and deliver products that drive customer value and company results. From R&D to portfolio strategy, customer insights, marketing and sales strategy, operations and technology, we leverage our deep industry expertise and leading-edge analytics to create solutions that work in the real world. Our most valuable asset is our people—a fact that’s reflected in our values-driven organization in which new perspectives are integral and new ideas are celebrated. ZSers are passionately committed to helping companies and their customers thrive in industries ranging from healthcare and life sciences, to high-tech, financial services, travel and transportation, and beyond. ZS is a professional services firm that works side by side with companies to help develop and deliver products that drive customer value and company results. From R&D to portfolio strategy, customer insights, marketing and sales strategy, operations and technology, we leverage our deep industry expertise and leading-edge analytics to create solutions that work in the real world. Our most valuable asset is our people—a fact that’s reflected in our values-driven organization in which new perspectives are integral and new ideas are celebrated. ZSers are passionately committed to helping companies and their customers thrive in industries ranging from healthcare and life sciences, to high-tech, financial services, travel and transportation, and beyond. Senior Cloud Administrator Senior Cloud Administrator will be part of global CCoE infrastructure team. As a Senior Cloud Administrator, you will be supporting, managing and maintaining ZSs Cloud Infrastructure which includes, incident management, change management and periodic proactive maintenance of the systems and services. You’ll also need to collaborate with multiple other CCoE, IT, and Software Development teams to coordinate troubleshooting and issue resolution. You’ll need to stay up to date on technology and system trends to ensure good understanding of ever evolving cloud services. Responsibilities: · Understand ZS best practices on Incident and Change Management. · Work on Incident request queue and provide hands on support to the ZS users on technical issues. · Offer quick turnaround time for critical issue resolution. · Create change management requests and implement the changes as approved by stakeholders. · Manage user access as required by business roles. · Provision and configure resources and services on the cloud like compute, storage, DB etc. · Troubleshoot system issues across services like compute, storage, network DB etc. · Work with internal and external SMEs/vendor on deep troubleshooting · Collaborate and create RCAs as required · Participate in various compliance assessments like MLPS, ICP etc. as needed. · Stay apprised of the new features and services of ZS cloud systems to be efficient at the given role Qualifications: · Bachelor's Degree in CS, IT or EE. · 3.5+ years of experience in AWS and on-premise infrastructure system administration. · Experience on participating MLPS and understanding of related controls is a plus. · Possess strong verbal, written and team presentation communication skills. · Ability to work within a global (US and India) team environment and contribute to the overall timely delivery of multiple projects. · Knowledge of operating systems, applications and services. · Good understanding of networking concepts and network protocols. · Ability to analyze logs and troubleshoot technical issues using various tools like telnet, ping, Wireshark etc. · Functional understanding of Database services like MySQL, PostgreSQL, Microsoft SQL etc. · Strong knowledge of Windows and Linux operating system administration. · Familiarity with AWS technologies and services. · Experience of working in ITIL based environment. ZS is a global consulting firm. Fluency in English and the local office language is required; additional fluency in at least one European or Asian language is desirable. Candidates must possess work authorization for their intended country of employment. An on-line application, including a full set of transcripts (official or unofficial), is required to be considered. ZS offers a competitive compensation package with salary and bonus incentives, plus an attractive benefits package. NO AGENCY CALLS, PLEASE.