Manager, Secure Connectivity Senior Engineer, Global Technology & Knowledge

Overview KPMG is a global organization of independent professional services firms providing Audit, Tax and Advisory services. We operate in 146 countries, have more than 220,000 people working in member firms around the world. KPMG International acts as a coordinating entity, carrying out business activities for the benefit of KPMG firms. More than 2,500 talented colleagues make up the KPMG International team, with a focus on ensuring global consistency and providing expertise to support member firms in the achievement of KPMG’s Trust and Growth ambition. KPMG International is comprised of a number of high-performing global teams, including: Global Advisory, Global Audit, Global Clients & Markets, Global Corporate Affairs, Global People, Global Quality and Risk Management, Global Tax & Legal, Global Technology and Knowledge, the International Office of General Counsel, and the Office of Chief Administrative Officer. Working together, our global team is changing the way our business operates, delivering value to our member firms and driving positive change in the communities we serve. ITS Global (Information Technology Services Global) is one of four pillars within KPMG’s Global Technology & Knowledge group. ITS Global provides innovative components that KPMG’s business functions and member firms use to deliver client-facing solutions. ITS Global also provides the information protection and technology infrastructure that secures KPMG’s technology environment and connects its network of member firms. ITS Global works with the other GT&K pillars to provide KPMG technology solutions that leverage world-leading partnerships, disruptive digital capabilities, and access to the firm’s collective intelligence. Backed by a worldwide partnership of professional services firms, KPMG plays a leading role in a rapidly advancing digital transformation. As the importance and demand of secure technology platforms and consistency ever increases, KPMG has a clear focus on leveraging cloud technologies provided through a Global Technology Platform (“One Platform”) which itself is a tailored and secured implementation of Microsoft Azure. The One Platform will evolve into a multi Cloud environment. About the Department: Platform Operations provides support / expertise in One Platform and Service Management to member firms and global functions and for globally managed services. Support at Tier 2 & 3 is available as well as enhanced support options for departments that need them. Operational Support areas are grouped in four Chapters: Cloud Enterprise: Azure services, Core Infrastructure and Security. Digital Workplace: Identity Management, M365, Messaging, Chat, Voice and Collaboration. Service Management: Incident, Problem, Change, Configuration, Security Compliance, Service Continuity and ServiceNow delivery. Secure Connectivity: Palo Alto Technologies, WAN, Azure Networking, (inc. Firewalls), Squid Proxies, Infoblox, Layer7 & ISAM. The role is focused on operational and related technical support for the designated product(s) and/or cloud solutions/services and the accompanying deployment and adoption process. The role represents the team and acts as lead in operational issues across countries / globally in the own area of expertise. The role is also responsible for monitoring, maintaining and continuously improving the operational steady-state of the underlying services. The role translates policies into operational frameworks, sets delivery standards, processes and policies and ensures that operational services are functioning in accordance with agreed service levels and defined legal standards and that all supported infrastructure adhere to agreed security patch levels. The role ensures the management and adoption of service management processes that governs service provisioning, service support and business relationships. Ensures that the service management processes that provide consistent interfaces between customers and service providers in the areas of incident, request, problem, configuration, knowledge, service catalog and change management are implemented, managed and continuously improved across the enterprise. The role creates and implements solutions in products and/or platforms. Leads migrations of KPMG and KPMG customer applications from private hosted infrastructure to cloud or hybrid solutions. The role will lead several and diverse engineer team(s) in mostly global projects ensuring delivery of applications and/or service components with highest levels of availability, performance, and security.
LI-Hybrid What you will do Providing support of the services operated by the Secure Connectivity Chapter (Palo Alto Technologies, KNET WAN, Azure Networking, Azure Firewalls, Squid Proxies, Layer 7 & ISAM) including regular on-call support at the weekends during the normal working hours for the region using a follow-the-sun handover process between regions. Identify & implement continual improvements to the services operated by the Secure Connectivity Chapter (Palo Alto Technologies, KNET WAN, Azure Networking, Azure Firewalls, Squid Proxies, Layer 7 & ISAM). Accountable for ensuring adherence to guidelines and best practices by colleagues in the tier 2 support teams, improving operational stability as a result. Responsible for mentoring less senior members of the Chapter as well as providing technical guidance to Management and Leadership on operational issues. Responsible for technical expertise in any projects they are assigned to, with a particular focus on ensuring any product delivered by a project is reliable and supportable by the Chapter. Accountable for assessing our vendors / suppliers continually for their suitability in providing services pertaining to the Chapter’s responsibilities. What you bring to the role Master’s degree from an accredited university in computer science, engineering or a related discipline Minimum of 10 years of relevant IT work experience Over 5 years' experience working in complex corporate network environments Over 5 years' experience implementing and supporting firewall solutions within medium to large, complex organizations. (Cisco ASA, Palo Alto, Cisco FWSM, Check Point, Juniper, etc.) Experience of implementing / using GitOps including CI/CD Pipelines, Git Repositories and scripted automation Experience with Site Reliability Engineering concepts with focus on removing Toil where possible Strong business stakeholder management Experienced in managing third parties Experienced in working in a matrix management structured organization Excellent organizational and planning ability Excellent cross functional team management skills Experience managing resources in a fast moving environment and on projects with evolving requirements and accelerated timelines; Strong data, metrics, and analysis skills In-depth knowledge of the industry’s standards and regulations Up-to-date market understanding of hosting and cloud technologies Understanding and experience in ITIL processes Understanding and experience in continuous improvement methodologies Extensive knowledge and hands-on experience with Palo Alto Networks security technologies including Wildfire, AV/Threat Prevention, URL filtering, User-ID and Panorama Firewall and network management qualifications such as PCNSE, CCNP Security, CCSE or FNSE (or equivalent skill level) Strong familiarity with routing, switching, and bridging in both LAN & WAN environments Strong understanding of OSI model, Layer-2, Layer-3 switching (Spanning Tree, Ether-Channels, VLANs, etc.) A strong understanding of IT / Business processes, challenges and issues and the business impact of products, tools, technologies and policies Coordination and project management skill in order to coordinate team tasks ITIL Foundation, intermediate level certifications preferred Safe / Lean / Six Sigma Green Belt or other set of techniques and tools for process improvement At KPMG International, we are supportive of helping you to achieve a balance between your home and work demands. We are happy to discuss individual requirements and our range of flexible working arrangements could be of interest. Please ask to find out more. At KPMG International, we recognise that we need inclusion and diversity to be successful. We want to attract, retain and develop diverse talent at all levels. This means recruiting from the widest pool of talent across our network and beyond, removing barriers that can prevent our people from reaching their full potential, and fostering a fully inclusive environment which empowers everyone to bring their whole selves to work. KPMG International is proud to be an inclusive place to work and we are committed to ensuring that you are treated fairly throughout our recruitment process. Should you be successful after the initial application stage, please discuss any reasonable adjustments that you may require with your recruitment contact. Our Values, The KPMG Way Integrity, we do what is right | Excellence, we never stop learning and improving | Courage, we think and act boldly | Together, we respect each other and draw strength from our differences | For Better, we do what matters KPMG is committed to the health and safety of our people, clients and communities. With this commitment in mind, KPMG complies with all public health mandates (provincially and/or federally, as applicable) and has implemented various safety measures, including a COVID-19 Vaccination Policy. KPMG's COVID 19 Vaccination Policy requires all employees to be fully vaccinated if they wish to or are required to attend a KPMG office in the course of their duties. As this role requires occasional or consistent attendance at a KPMG office, the successful candidate must be fully vaccinated (i.e. have received all doses that are recommended by Health Canada, including any boosters) and must provide KPMG with proof of vaccination. KPMG will provide reasonable accommodation if the successful candidate cannot be vaccinated due to grounds protected by human rights legislation in their province of employment. KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice. For general recruitment-related inquiries, please contact the HR Delivery Centre at [email protected]. If you have a question about accessible employment at KPMG, or to begin a confidential conversation about your individual accessibility or accommodation needs through the recruitment process, we encourage you to contact us at [email protected] or phone: 416-777-8002 or toll free 1-888-466-4778.