Top Executive Support - Boston

Schneider Electric has an opportunity for a Top Executive Support in our Boston City Hub location. In this role you will be responsible for a wide array of support services. What will you do? Provide White-Glove support for Senior Executives Create, Receive, Monitor, Maintain and Resolve work tickets Imaging, Setup and Support of computer(s), monitor(s), mobile device(s) Maintain on-site presence at designated service locations to support end users Software installation and support in accordance with Schneider standards Perform pro-active and on-demand health check of IT systems including, but not limited to: printers, copiers, fax machines, scanners, and video conference equipment Training end users on how to operate office automation equipment as requested Hardware platform troubleshooting and management Software platform troubleshooting and management We know skills and competencies show up in many different ways and can be based on your life experience. If you do not necessarily meet all the requirements that are listed, we still encourage you to apply for the position. What qualifications will make you successful? 7+ years of technical support experience, previous deskside technician support experience Office 365 experience ITIL and ITSM experience 7+ years of experience in implementing, troubleshooting, and supporting end user technologies & services, preference given to experience in medium to large sized environments 7+ years of MS Windows desktop or laptop OS administration, configuration and troubleshooting experience Experience with Microsoft SCCM Mobile Device Management experience with supporting and managing mobile devices, configuring mobile policies and deploying mobile applications Strong knowledge of key technologies including Enterprise Mobility, Collaboration, Messaging, Video Conference and Unified communication Strong knowledge of LAN and WiFi technologies Strong working knowledge of Active Directory Ability to resolve complicated technical issues under pressure Ability to explain complicated technical problems in non-technical terms Previous experience supporting Senior Management and Executive level personnel strongly preferred Ability to communicate and interact with workplace professionals, including Executive level personnel, as needed What's in it for me? Schneider Electric offers an inclusive benefits package to support all of our employees such as flexible work arrangements, paid family leave, 401(k) + match, well- being programs, holidays & paid time off, military leave benefits, and more. Learn more about working with us: http://se.com/us/careers Let us learn about you! Apply today. Why us? Schneider Electric is leading the digital transformation of energy management and automation. Our technologies enable the world to use energy in a safe, efficient and sustainable manner. We strive to promote a global economy that is both ecologically viable and highly productive. €25.7bn global revenue 137 000+ employees in 100+ countries 45% of revenue from IoT 5% of revenue devoted for R&D You must submit an online application to be considered for any position with us. This position will be posted until filled It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct. Concerning agencies: Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such.