Customer Operations Coordinator

Overview At SolarWinds, we’re a people-first company. Our purpose is to enrich the lives of the people we serve—including our employees, customers, shareholders, Partners, and communities. Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions. The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic. We’re looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others. We hire based on attitude, competency, and commitment. Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose. If you’re looking to build your career with an exceptional team, you’ve come to the right place. Join SolarWinds and grow with us! New hire will be working on [email protected] inbox. Candidate will be working in night shift, 10pm – 7am shift time. Responsibilities Management of Renewals Sales Team inbox – respond to inquiries and distribute incoming requests to relevant renewal sales reps Identify customer issue and direct to the correct department – eg. sales, support, customer service, etc. Understand the SolarWinds Renewal value, process, timelines and explain this to both customers and partners Work with external partners on renewals related issues Overcome customer challenges and objections regarding their renewal completion Execute co-term and merge requests Ensuring all orders received are correct and sent to our finance team for processing Resolve any issues relating to those orders Represent Solarwinds in a professional manner as potential first line of interaction for customers and partners Qualifications Excellent written and verbal communication skills with strong attention to detail Strong solution driven problem-solving skills Ability to multi-task in a high pace environment Strong cross-functional team skills Excellent organizational and project management skills with ability to operate on a wide range of topics and projects at one time Strong background and experience using CRM (ideally Netsuite)