Implementation Specialist

<p><b>Company Profile </b><br />
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Oceaneering is a global provider of engineered services and products, primarily to the offshore energy industry. We develop products and services for use throughout the lifecycle of an offshore oilfield, from drilling to decommissioning. We operate the world&
39;s premier fleet of work class ROVs. Additionally, we are a leader in offshore oilfield maintenance services, umbilicals, subsea hardware, and tooling. We also use applied technology expertise to serve the defense, entertainment, material handling, aerospace, science, and renewable energy industries.<br />
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<b>Position Summary </b><br />
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The primary responsibility of this job profile is the successful delivery and implementation of OceanSMART SAAS products with continuous improvement of customer adoption and utilization to ensure customers realize maximum ROI and the long-term value is secured.<br />
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This position can be located in Houston or any other US city in which Oceaneering has an established office (San Diego, CA; Austin, TX; Morgan City or Lafayette, LA; Orlando or Panama City, FL; Hanover, MD; or Chesapeake, VA). This position may work remotely.<br />
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<b>Duties &amp; Responsibilities </b></p>

<ul>
<li>Lead and deliver implementation projects, including clarification, constructions and adoption of SaaS products</li>
<li>Facilitation of Recommended Practice business process discussions with customer subject matter experts to enable validation and translation into to-be functional process flow documentation</li>
<li>Perform requirements analysis; facilitates business process design sessions, identifies gaps, issues and reporting risk areas as part of implementation methodology</li>
<li>Deliver high level presentations to audiences ranging from executives to system end users</li>
<li>Serves as the SME and thought leader throughout the p roject management and implementation cycle</li>
<li>Maintain detailed working knowledge of all OceanSMART solution</li>
<li>Contribute product expertise to assist in product development</li>
<li>Contribute to the development and production of Online training and knowledge base material</li>
<li>Contribute to the development of OceanSMART Recommend Practices</li>
<li>Understand the value our customers derive from OceanSMART products and services</li>
<li>Other duties as required</li>
</ul>

<p><br />
<b>Supervisory Responsibilities</b></p>

<ul>
<li>This position has no supervisory responsibilities.</li>
</ul>

<p><br />
<b>Reporting Relationship</b></p>

<ul>
<li>Reports to the Customer Success Manager</li>
</ul>

<p><br />
<b>Qualifications </b><br />
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REQUIRED</p>

<ul>
<li>Bachelor&
39;s degree, or equivalent education and experience</li>
<li>4 years client service experience in a software implementation environment or related experience</li>
</ul>

<p><br />
DESIRED</p>

<ul>
<li>Maritime Software implementations experience</li>
<li>Proven track record of excellent problem solving and research skills, while projecting a positive, professional image</li>
<li>Ability to solve real-time operational issues quickly, with good judgement</li>
<li>Flexibility to manage multiple projects and priorities in a shifting environment</li>
<li>Engaged and confident presence with client - one who can establish and sustain credibility and trust</li>
<li>Strong analytical and reporting skills</li>
<li>Excellent organizational, motivational and interpersonal skills</li>
<li>Excellent verbal and written communication skills</li>
<li>Ability to easily adapt to and learn new technologies autonomously</li>
<li>Self-motivated and able to perform duties and responsibilities independently</li>
</ul>

<p><br />
<b>Additional Information </b><br />
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<b>The position will be Hybrid - Remote work until our return to the office post-pandemic. Employees are expected to be able to travel to their designated office as needed.</b><br />
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<b>Equal Opportunity Employer </b><br />
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All qualified candidates will receive consideration for all positions without regard to race, color, age, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, veteran status, disability, genetic information, or other non-merit factors.</p>