Technical Lead

We are Wipro (NYSE: WIT), a rapidly expanding and leading global Information Technology, Consulting and Business Process Services company with over 225,000 employees worldwide, servicing clients in 175+ cities and 69 countries across 6 continents. For more information, please visit www.wipro.com Job Description: L3 Desktop Engineer Position Location - Texas Required Skills Expertise in Windows 10 build and SCCM Task Sequence and Deep understanding of Windows Operating System Intune SME Application packaging Expertise in PowerShell Proficient and experienced with SCCM, Active Directory and GPO policies Strong knowledge on Mobile Device Management (IOS / Android) Strong Knowledge of Modern Device Management/Universal Endpoint Management OS upgrade process as well as Image Life Cycle process Provide third level OSD management support for custom in-house and industry standard applications where time and quality is of the essence along with strong troubleshooting skills. Collaborate across departments to collect the requirement as well as resolve ongoing issues and address root cause analysis during the project phase. Perform application software installation and SCCM OSD deployments. Able to create architectural design documents and presentations. Write technical procedures and documentation for applications, operations and policies and procedures. Act as technical liaison between clients, customers, and vendors as required to implement new technologies or bring issues to resolution. Providing reports on problem management activity including status, incident reduction, closed problems, opened problems, opportunities, and breakdowns Continuously performing trend analyses on the volume and nature of incidents and problems in order to provide proactive approach in fixing/avoiding incidents High level understanding of networking principles i.e. VLAN’s, NAT/SNAT High-level understanding of cloud technologies and service-oriented architecture SME in Intune Preferred Skills Additional experience with the following: Public cloud Amazon, Azure etc.. Experience with Co-Management and Intune VMWare Horizon View or other VDI management solutions Previous Retail Industry experience Working with wider team in Onsite and Offshore models If you only meet some of the requirements for this role, that's okay!!! We value a diverse range of backgrounds & ideas and believe this is fundamental for our future success. So, if you have the curiosity to learn and the willingness to teach what you know, we'd love to hear from you. Benefits @ Wipro Flexible/remote working culture – location is not a limitation of success at Wipro. Global Travel & Relocation opportunities – COVID permitting. Paid Parental Leave Excellent Remuneration Package. Quarterly bonus/variable pay. Quarterly Career Progression Reviews – we do not limit our employees to the usual once per year reviews! Corporate Healthcare Benefits 401k benefits Fringe, Concession + Membership & Subscription Tax Benefits. Financial Advisory & Banking Benefits. Free Ongoing training and development to help you reach your full potential. Collaborative team - positive and empathetic people who love to laugh either through social distancing in the office or virtually from home! Team building, fun activities, and social events – COVID permitting. Join us in many countries, see full career opportunities here. Wipro is an Equal Employment Opportunity employer and makes all employment and employment-related decisions without regard to a person's race, sex, national origin, ancestry, disability, sexual orientation, or any other status protected by applicable law.