Software Support Analyst (remote)

«out Conduent Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. Job Description SOFTWARE SUPPORT ANALYST Description As a Software Support Specialist, you are the centerpiece of our client relations. You will be the first point of contact for clients seeking technical software assistance, triaging issues, and act as client advocate for any ongoing changes to our software’s code. Unlike a call center, you will own a portfolio of clients that you interact with regularly via our issue tracking system and reoccurring ticket review meetings. The Specialist position is a combination of customer service, technical software troubleshooting, and acting as a liaison between our clients and technical teams. Work with the technical teams dedicated to the development, support, and troubleshooting of deployed instances. The perfect candidate would have experience with all these skill sets, as well as, being self-motivated in a fast-paced environment, being able to effectively multi-task, and being familiar with writing simple SQL queries and reading logs. Must have the ability to firefight issues at multiple levels while maintaining continuous internal and external communication. Responsibilities Work closely with our support developers, core development team, business analysts, and the project team Interact daily with clients via our issue tracking system to resolve technical issues that arise in their deployments and answering any questions Triage reported issues using tools such as SQL server, SQL Developer, and logs Acting as a liaison between the client and internal dev teams Facilitate weekly/bi-weekly/monthly client calls Work with clients & technical support team to support custom code changes Assist in client transition from implementation to support After-hours phone support coverage (rotating team schedule) Traveling to client sites when required Requirements: Minimum of 3 years’ experience in software support, problem analysis, and developing innovative solutions Minimum of 2 years’ experience troubleshooting software issues to identify root cause, and finding potential workarounds; comprehensive knowledge and experience with computer technologies needed Knowledge of enterprise software required, with knowledge of public health industry a plus Strong analytical, conceptual, and technical problem-solving abilities Ability to organize and coordinate multiple projects simultaneously Superior communication skills Accountability Closing Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the