HRS GBO Subject Matter Expert

If you desire to be part of something special, be part of a winning team, and be part of a fun team, winning is fun. We are looking for an HRS GBO Subject Matter Expert in Eaton’s Corporate Business, based in FPIP, Tanauan, Batangas. In Eaton, making our work exciting, engaging, and meaningful; ensuring safety, health, wellness; and being a model of inclusion & diversity are already embedded in who we are - it’s in our values, part of our vision, and our clearly defined aspirational goals. The primary focus of this position is to support the day-to-day operations along with the team lead. This position provides process knowledge expertise and serves as the first point of contact for any process-related activities such as New Hire Training, Quality Audits, Peer-to-Peer coaching, Review of Process Documents. Your essential responsibilities: Help ensure all scheduled work is completed by agreed SLA Help ensure full and proper reporting and escalation of any operational issues Review of daily controls and communicate suggested procedural changes Prepare training materials and deliver process training to the operation team Help manage onboarding of new deployments and new hires, as well as various processes/projects Help create, maintain and update procedures/processes Help drive process excellence and continuous improvements (efficiency, consistency and automation) in all processes and domain expertise to enhance internal customer satisfaction and efficiency Perform quality audits and conduct peer-to-peer coaching Perform transactional tasks based on the in-scope activities (30% of the time) Qualifications If You Have: Bachelor's Degree from an accredited institution Good communication skills - both verbal and written Must be willing to work on night shift (9:00 pm - 6:00 am) Must be willing to work in Sto. Tomas, Batangas (First Philippine Industrial Park) Position Criteria: Ability to utilize a variety of technology platforms to conduct work (HRMS, Case System, Applicant Tracking System, Microsoft Suite, etc.) Proven ability to maintain a high degree of professionalism, flexibility, high-quality customer service, effective verbal and written communications skills and teamwork to accommodate the high volume, fast-paced work environment Proven ability to support a high caseload while ensuring quality and attention to detail Critical thinking, problem-solving and resourcefulness to create effective interview itineraries when face with participant availability challenges Excellent organizational and time management skills are essential Demonstrates initiative and a willingness to collaborate and share knowledge Flexibility to rotate to other workstreams within HR Services as needed Preferred Qualifications: 2-3 years of Human Resources and/or Customer Service/Shared Service Center experience Knowledge of US labour laws in HR-related subject matter including recruitment & selection, disability management, compensation, benefits & data privacy Yes! Because you are the one, we are looking for, we hope to hear from you now!
LI-PM2 We make what matters work. Everywhere you look—from the technology and machinery that surrounds us, to the critical services and infrastructure that we depend on every day—you’ll find one thing in common. It all relies on power. That’s why Eaton is dedicated to improving people’s lives and the environment with power management technologies that are more reliable, efficient, safe and sustainable. Because this is what matters. We are confident we can deliver on this promise because of the attributes that our employees embody. We’re ethical, passionate, accountable, efficient, transparent and we’re committed to learning. These values enable us to tackle some of the toughest challenges on the planet, never losing sight of what matters. Job: Human Resources Region: Asia Pacific Organization: Corporate Sector Job Level: Entry Level Schedule: Full-time Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No Does this position offer relocation?: No Travel: No