Software Service Consultant

Schneider Electric has an opportunity for an enthusiastic Software Service Consultant in our US locations. Schneider Electric creates connected technologies that reshape industries, transform cities and enrich lives. Our 135,000+ employees thrive in more than 100 countries. From the simplest of switches to complex operational systems, our technology, software and services improve the way our customers manage and automate their operations. Help us deliver solutions that ensure Life Is On everywhere, for everyone and at every moment. http://www.youtube.com/watch?v=YtExntUe89c Great people make Schneider Electric a great company. This position is both a Business Development & a Customer Support role. The Software Solution and service is Revit Electrical. It is used by Electrical design engineers to create state of the art 3D bim modeling and system analysis. Subject matter expert in operations and performance of our service offer Excellent knowledge of training tools and techniques Captures current challenges, desired outcomes, and recommendations. Provide technical problem ownership within assigned region Consults with cross function stakeholder groups to assess and analyze learning and training needs, assists in the recommendation process to decision-makers, identifies delivery methods and implements plans accordingly. Analyzes organizational structures, responsibilities, reporting relationships and work processes to make recommendations for creating new programs and offerings to increase SaaS organizational effectiveness. Incorporates new SaaS features and products from Agile Methodology into new and existing services Cooperates with other teams on new service introduction or other projects from the learning and training perspective Act as key contact for the customer and an escalation point for project issues from pre-sales support to commissioning & operations. Build and maintain strong relationships with internal and external stakeholders and effectively communicates with all stakeholders. If Revit Electrical software is part of a broader solution, interface with the rest of commercial and technical team. Help the customer realize the need for your services and training On occasion, provide full installation and commissioning services Provide feedback to the marketing team on customer pain-points and potential new features Be the subject matter expert on this product If a bug is confirmed, reproduce the issue in a lab environment & interface with the development team to drive a solution. Manages the lifecycle of our software Additional Responsibilities: Executes projects or leads project execution Develops and maintains own technical and commercial proficiency REL Proposal (quotation) development Maintains the relationship with key customers ESTIMATED TRAVEL: 30% average travel On September 9, 2021, U.S. Executive Order 14042 was issued, requiring all who are working in connection with federal contracts to be fully vaccinated against COVID-19, or have a company-approved medical or religious exemption. Since the Order was issued, the District Court of Georgia has placed a legal hold on the Mandate’s vaccine requirements in all states nationwide. As such, the vaccine requirements of the Mandate and the Policy are currently on HOLD for U.S. employees, partners, and vendors. If the legal hold is overturned, we will resume the process to comply with the Mandate and Policy and all Schneider Electric U.S.-based employees will be required to show proof of vaccination or have a company-approved medical or religious exemption. We will continue to monitor and comply with the legal decisions regarding the Mandate and adjust our Policy accordingly. Independent of the legal hold, we will continue to comply with customer vaccination requirements. Qualifications We know skills and competencies show up in many different ways and can be based on your life experience. If you do not necessarily meet all the requirements that are listed, we still encourage you to apply for the position. Qualifications 4+ years of experience Bachelor’s degree from an accredited institution in Electrical Engineering, Mechanical Engineering, Computer Science or Software Engineering Excellent communication skills (oral and written) The ability to quickly establish trust of clients in a consulting role Expertise in at least one of the following areas: Electrical power system studies Electrical power distribution design SKM, E-tap or Easypower software experience AutoDesk or 3D BIM experience Excellent verbal and written communication skills Excellent interpersonal skills Strong organizational and problem-solving abilities Solid analytical skills Solid project management skills Solid knowledge of quality tools and techniques including basic statistics Schneider Electric offers a robust benefits package to support our employees such as flexible work arrangements, paid family leave, 401(k)+ match, and more. Click here to find out more about working with us: http://se.com/us/careers.    We seek out and reward people for putting the customer first, being disruptive to the status quo, embracing different perspectives, continuously learning, and acting like owners. We’re recognized around the world for welcoming people as they are. We create an inclusive culture where all forms of diversity are seen as a real value for the company.  See what our people have to say about working for Schneider Electric.   https://youtu.be/C7sogZ_oQYg     Let us learn about you! Apply today.     You must submit an online application to be considered for any position with us. This position will be posted until filled.     It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.     Concerning agencies: Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such.     Schneider Electric is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.    Schedule: Full-time Req: 007P44