Senior Application Support Engineer

Job Qualifications: ● Bachelor's degree in Computer Science/Engineering ● Minimum 3 years of experience in PCB systems manufacturing domain ● Work experience in a customer support role preferred ● Experience with Siemens Opcenter Execution Electronics product suite or other commercial MES tools ● Knowledge of relational databases such as Oracle or MS SQL ● Good command of written and oral English and Chinese ● Ability to work independently and working under pressure Job Descriptions ● Provide technical support to customers via phone and email. ● Identify problems and take ownership for the successful resolution of issues, including reporting of bugs. ● Create technical content for Siemens’ knowledge base. ● Contact customers proactively to assess the current customer situation and to uncover any needs ● Collaborate with product management to provide input on future product direction Organization: Digital Industries Company: Siemens Electronic Design Automation (Shanghai) Co., Ltd. Experience Level: Experienced Professional Job Type: Full-time