Lead Customer Support Engineer

Main Tasks: • Solve technical customer issues ( L1 and L2 cases ) • Replication / duplication of product issues reported by customers; • Perform diagnostic research and analysis related to product symptoms; • Document all cases and findings in case management tracking tool; • Perform problem solving, data collection and software upgrades; • Develop effective working relationships with customers, co-workers and cross departmental personnel; • Document customer information and recurring technical issues to support product quality programs and product development Qualifications Main Requirements: • Engineering Bachelor Degree in Mechanical - Thermodynamics major ( Must) üGood understanding and hands-on experience managing data bases üGood understanding importing and exporting data to and from SCADA üExperience with GIS ü8+ Years of Experience. Schedule: Full-time Req: 007UVP