Associate for Energy Industry Data (Client Support)

The Role: Associate, Energy - Client Support The Location: One Ayala Makati (Hybrid Setup) Work Shift: This is a Night shift position. You should be flexible to work on any other shift depending on business needs. The Team: The Energy Client Operations team provides exceptional client support by showcasing vast knowledge about S&P Global Market Intelligence tools, our data, and the industry we cover. You will be a valuable member of a truly global team with a presence in the US, Pakistan & Philippines. Members of the team learn in-depth energy industry knowledge, produce webcast presentations, perform product testing, create custom models in Excel, participate in client outreach campaigns to drive usage, and develop their Excel and SQL skills. You will also work with different teams inside the organization across many functional areas (Sales, Relationship Management, Technology, Product Management, Financial Modeling, Content & Industry Research, etc). The Impact: As the face of the organization, we have a strong impact on our clients’ opinion of the quality of the company as a whole, driving product usage, and revenue. As we are in direct contact with clients and understand their needs, we also have the opportunity to relay client feedback to the company, which is valuable in shaping future product releases. What’s in it for you: Develop a deeper understanding of the industry by working with our diverse client base at various financial institutions, consultants, government organizations, and universities. Improve your technical expertise with software programs such as MS Excel and SQL. Work closely with industry experts across the globe, which will help promote your development and professional growth. Improve your presentation skills by training new associates on the team and by presenting webcasts to our clients. Develop coaching and leadership skills by operating as a peer guide for associates. Learn project management and process management best practices. Be part of an organization that is a results-focused meritocracy. We set high standards and value accountability. We seek to identify and reward extraordinary performance with growth opportunities. Responsibilities: Primary point of contact for providing critical research and value-add knowledge to our diverse client base at various companies primarily in US, and across the globe, through calls, e-mails, and web-chat. Channel client ideas and feedback to our content and product management teams to help improve the quality and accuracy of our database and products. Work with specialist team members on projects and develop subject matter expertise in different sectors of the Energy industry: natural gas, power, coal. Present webcasts that provide demos of S&P Global Market Intelligence products and cover major industry trends. Work with financial modeling team to help build new and customized, data-driven Excel models. Participate in user acceptance testing efforts within the area of focus to ensure that products meet the highest standard for client experience. Train new associates on the MI platform and the energy industry and assist associates on client requests and other processes on the team. Participate in the proactive client outreach process to create awareness around product enhancements and drive usage. Build out our Knowledge Base for internal stakeholders and clients. What We’re Looking For Basic Qualifications: Bachelor/Undergraduate Degree holder, preferably in Economics, Finance or Accounting would be preferred but not a requirement Fresh Graduates are welcome to apply 1-2 years of experience in an external client-facing role would be an advantage Open to understanding the US energy industry or the global economy. Preferred Qualifications: Excellent critical thinking and problem-solving abilities Must be proactive and capable of multitasking effectively Exceptional communication and interpersonal skills Possesses strong attention to detail and can independently conduct due diligence for research Team-player mentality with strong collaboration skills Flexible to changes in a dynamic environment Provide and accept constructive feedback ----------------------------------------------------------- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: [email protected] and your request will be forwarded to the appropriate person.  US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. ----------------------------------------------------------- 20 - Professional (EEO-2 Job Categories-United States of America), OPRTON203 - Entry Professional (EEO Job Group) Job ID: 273798 Posted On: 2022-05-12 Location: Makati City, Philippines