Medical Appointment Clerk Laboratory

Summary CHENEGA TRI-SERVICES LLC Okinawa Japan The Medical Appointment Clerk-Laboratory shall provide medical administrative support services for the Laboratory Department at U.S. Naval Hospital Okinawa, Japan. U.S. Naval Hospital Okinawa provides professional healthcare for more than 47,000 beneficiaries on Okinawa and referral services for nearly 189,000 beneficiaries distributed around the Pacific. Responsibilities Provide support for a variety of administrative duties at the laboratory front desk. Greet approximately 100 patients receiving laboratory services per day. Receive, greet, and direct patients and provide accurate responses in a friendly, courteous, and concerned manner. Answer phone calls to the laboratory front desk using appropriate telephone etiquette. Answer approximately 30 phone calls per day and assist patients with general questions that do not involve divulging PII, or HIPAA protected information, provide instructions for fasting tests, and transfer internal phone calls from other locations within the command to various sections of the laboratory as necessary. Schedule approximately 40 special collection appointments per month using customized laboratory procedures for booking patients with special test collections. Log in approximately 50 phlebotomy draws per day and 50 patient specimens per day delivered to the laboratory by a staff runner or the pneumonic tube system. Identify patients using proper identification procedural policies of the laboratory in compliance with The Joint Commission and laboratory accreditation protocols and shall use the Composite Healthcare System (CHCS) in support of patient care and to satisfy administrative requirements. Use CHCS to order tests, accession ordered tests, cancel tests, correct tests, and to look up laboratory orders or test results. For patients that must return on a different business day for additional testing that requires preparation prior to reporting to the laboratory, the contractor shall provide pertinent information to the patients via pre-prepared handouts. Use personal protection supplied by the laboratory department when handling any patient specimens that are delivered at the front desk or within the phlebotomy area by a clinic or ward runner or the pneumatic tube system. Assist with accessioning specimens that arrive to the laboratory from other external sources, which equate to approximately 100 specimens per day between clinics, wards, and branch health clinics. Deliver specimens to the specimen processing area of the laboratory for distribution or centrifugation. Assist with correcting laboratory test order discrepancies, test order confusion, or the lack of test orders present in CHCS by contacting clinic/ward nurses or the ordering provider. Resolution while the patient stands by in the laboratory waiting room is optimal, but not always possible. Request assistance from the laboratory staff for situations that are difficult to resolve. Serve as a liaison between the ordering providers and the laboratory technician staff to ensure appropriate communication is made when the contractor is unable to answer the providers’ questions or concerns. Takes messages as required and relay messages to staff. Arranges and schedules meetings for customers and staff members as required. Obtains, updates and files departmental records/reports. Ensure completeness, accuracy, and consistency within established guidelines. Enter data from various sources (reports, equipment displays, printouts, forms, et) into the appropriate computer system. Print reports at a required. Obtains, updates and files departmental records/reports. Ensure completeness, accuracy, and consistency within established guidelines. Enter data from various sources (reports, equipment displays, printouts, forms, et) into the appropriate computer system. Print reports as required. Files, retrieves, and collates documentation. Provide programmatic support services when the services are unique to a medical environment. Other duties as assigned Qualifications High school diploma or General Educational Development (GED) equivalency. Minimum one year of experience providing medical administrative support services. At least six months experience with the following systems is highly desirable: Armed Forces Health Longitudinal Technology Application (AHLTA) Composite Health Care systems (CHCS) and/or MHS GENESIS Defense Enrollment Eligibility Reporting System (DEERS) Knowledge, Skills and Abilities Ability to read, write, speak, and understand English. Ability to type 50 WPM, preferred Medical terminology, highly desirable. Ability to use standard office equipment, such as personal computers, copiers, fax machines, and telephone systems. Must have general knowledge of medical ethics, telephone etiquette, and excellent communication and customer service skills. Experience with Microsoft Word and Excel Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee may use repeated motions that include the arms, wrists, hands and/or fingers. The employee is occasionally required to walk, stand, climb, balance, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision