ServiceNow Administrator

Who are we hiring? This position will administer the ServiceNow platform at MSG particularly in the areas of ITSM, ITBM/PPM, Security Operations and ITOM. The candidate will work to ensure that the MSG Instances and applications are maintained properly and will work independently and with direction to resolve defects and deliver enhancements. They will work in a consultative manner gathering business requirements of internal customers, assessing business needs, and designing and developing business solutions. Some independent projects include workflow design, technical design, and rewriting module code, forms, and workflows. What will you do? Administer business applications in ITSM, ITOM (Discovery), ITBM/PPM, and Security Operations Ensure ServiceNow systems are maintained and enhanced according to industry standard best practices. Administer ServiceNow platform capabilities and tools like Discovery and Integration Hub and other applications as needed Assist in the design, development and implementation business applications within ServiceNow Experience in one (or more) scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell) Utilize Business Rules, Script Includes, UI Actions, Scheduled Jobs - all scripted aspects of the ServiceNow system Experience with ServiceNow client and server-side JavaScript and the ServiceNow APIs Experience with Scripted Web-Services, AJAX, Business Rules, JavaScript, SOAP, REST SSO-SAML Customizing ServiceNow using UI Pages, UI Macro using CSS, HTML, Angular JS. What do you need to succeed? 4 years’ experience designing and implementing large scale, enterprise ITSM implementations Ability to handle multiple competing priorities in a fast-paced environment Experience designing, developing, implementing business applications in ITISM, ITOM, ITBM, and Security Operations modules of ServiceNow ITIL certification ServiceNow Certified Implementation Specialist Bachelor of Science degree or equivalent SPECIAL REQUIREMENTS OF THE JOB: Will this role require travel? Does this role have specific physical demands? Will this job require operation of a vehicle? Candidate selected will have to travel several times throughout the year to other business locations. Why is MSG for me? Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment. The Company presents or hosts a broad array of events in its diverse collection of venues: New York’s Madison Square Garden, Hulu Theater at Madison Square Garden, Radio City Music Hall and Beacon Theatre; and The Chicago Theatre. MSG Entertainment is also building a new state-of-the-art venue in Las Vegas, MSG Sphere at The Venetian. In addition, the Company features the original production – the Christmas Spectacular Starring the Radio City Rockettes – and through Boston Calling Events, produces the Boston Calling Music Festival. The Company’s two regional sports and entertainment networks, MSG Network and MSG+, deliver a wide range of live sports content and other programming. Also under the MSG Entertainment umbrella is Tao Group Hospitality, with entertainment dining and nightlife brands including: Tao, Marquee, Lavo, Beauty & Essex, Cathédrale, Hakkasan and Omnia. More information is available at www.msgentertainment.com. We invite you to create an exceptional career at MSG Candidates who have completed 60 credits of college-level coursework (representing 2 years), or have shown similar self-development through certifications, trade school coursework, etc. are preferred. Educational requirements may differ from job to job based on the role. We value diversity and are looking for extraordinary employees of all backgrounds At MSG we value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. In addition to federal law mandates, MSG complies with all applicable state and local laws governing nondiscrimination in all locations and will consider requests for reasonable accommodations as required.