IT Operations & Projects Coordinator

Auto req ID: 271044BR Job Description Work for a global FMCG company with some of the world’s most trusted and iconic brands. Be part of an exciting business where employees are recognised and career growth is supported. With a large portfolio of food and beverage brands, PepsiCo Australia & New Zealand employs more than 1500 people across ANZ at Smiths Snack Food Company, Bluebird Foods NZ and PepsiCo Beverages. With global brands like Doritos, Gatorade, and Pepsi Max, we also make some home-grown favourites such as Smith’s Chips, Red Rock Deli, Twisties, and our Bluebird NZ snack brands. PepsiCo was recognised as a Top Employer in both Australia and New Zealand in 2021, one of only 16 organisations globally to earn this certification. PepsiCo has been recognised as an Employer of Choice for gender equality for the past 9 years and is one of the leading organisations in this space. We also believe in our sustainability strategy, that there is an opportunity to change how the world distributes, consumes, and disposes of food and beverages and we aim to use our scale, reach, and expertise to help build a more sustainable food system that can still meet human needs for enjoyment and continue to drive our economic and social development. To continue our success, we currently have an opportunity to join our IT team in as an IT Operations & Projects Coordinator. This role is an operational necessity within the ANZ IT function to ensure stability and maintenance of IT infrastructure, to minimise the impact of incidents and ensure planned or unplanned projects are delivered on time and on budget by identification, prioritisation, escalation, and resolution of any roadblocks with the projects. Experience in a large-scale corporate environment is essential for success in this role. Key Accountabilities: Deliver a high standard of customer service to IT customers and vendors Lead investigations of Critical Incidents implementing workarounds to minimise business impact Allocate tickets and incidents/requests within team and escalate as required Track progress of incident tickets and resolve roadblocks and effective resolution Maintain health of infrastructure systems keeping upgrades and patches current Coordinate projects with global IT teams and business stakeholders to deliver effective solutions Manage and collaborate with 3rd party suppliers to ensure quality is in line with expectations Qualifications/Requirements Qualifications, Skills & Experience 7+ years of related IT business work experience in a large scale corporate environment Certifications in a project management methodology i.e. Agile, PMP, PMBoK, Prince2 Relevant tertiary IT qualifications with ITIL certification Knowledge of IT process, especially related to Incident and Critical Incident Management Proficiency in managing multiple projects/programs in parallel Exceptional communication and interpersonal skills Ability to form and build strong relationships with internal and external stakeholdersIn depth knowledge and experience in operating, administering, and supporting the following: Win10, Windows Server 2016, Windows Server 2019, Active directory, DHCP and DNS, Microsoft SCCM, application packaging and SOE development, Microsoft Office 365 products. AirWatch Workspace One MDM Cisco products including Network, Cisco Call Manager and Zoom/Polycom Video Conferencing solutionsWhat can we offer you? Flexibility with work hours and work location Health initiatives through our Health and Wellness programs Personal and professional growth opportunities through Learning Offerings online We are a progressive and people-focused business, and believe our diverse workforce is the key to our success. Because we value our employees and their families, we offer an agile and flexible working environment with an emphasis on work life balance and health, as well as plenty of learning opportunities and room to grow your career. Your positive attitude will be rewarded with excellent long term local and global career opportunities, and ongoing professional development along with a fun and rewarding working environment. You will be a key part of a dynamic team and a valuable contributor to a global company that is one of the FMCG market leaders. At PepsiCo, we recognise our people as a key part of our business and career progression within the business is encouraged and supported. We are committed to recruiting, training and retaining high quality people. Interested? Know someone who might be? This is a great opportunity to join the PepsiCo ANZ team. PepsiCo’s hiring process: Submit your application via our website Interview(s) and skills evaluation Online Assessment process Reference and background checks At PepsiCo, we believe what makes you unique, makes us better. We embrace equal opportunities for all employees. We believe that our people are our best asset and understand the importance of bringing different perspectives, different lenses and different experiences to our workplace. We are committed to building and supporting an inclusive workforce that truly reflects the global communities we operate within. We encourage women, people with a disability, Aboriginal and Torres Strait Islander, LGBTQI+ and people from culturally and linguistically diverse backgrounds to apply. In applying for this position, you consent to your personal information being provided to PepsiCo for use in accordance with PepsiCo’s Privacy Policy which can be found at the bottom of the page on PepsiCo’s website www.pepsico.com.au Relocation Eligible: Not Applicable Job Type: Regular