Salesforce BA Pharma Specialist

Overview of Responsibilities: Working under the direction of the delivery lead this position will be leading the analysis of business requirements from the client. This role is responsible for gathering and nurturing requirements implementing Salesforce core capabilities in line with industry best practice, maximising the utilisation of Salesforce and continually supporting customers to increase ROI and other email KPIs whilst delivering projects. The role will be focused on delivering successful Salesforce core capabilities implementations but will also offer the option to up-skill and develop Health cloud expertise Required Skills: Salesforce Admin and Sales Certifications Basic understanding of the Salesforce platform, keep up with platform changes, and enough knowledge to understand platform capabilities and limitations Experienced Pharma Specialist, with a deep knowledge on pharma clinical trials and R&D processes Project methodologies knowledge, preferably agile Great communication, written and verbal Salesforce technical skills: AppExchange, Automation, Collaboration, Data management, Reports and dashboards, CRM, Platform, Sales and marketing Salesforce Sales Cloud knowledge Reporting and analysis knowledge Understanding of Salesforce best practices. Responsibilities include but are not limited to: Lead the analysis and the collection/translation of requirements including, solution definition, business change, adoption, process/workflow development Based on the analysis, the BA then identifies options for solving business challenges Be a proactive team player and creates an environment for open conversations, and clearly communicates information back out to the appropriate teams Reviews requirements and gets a sense of how to accomplish their team’s business goals. He/She dives into more detail and uses data insights to identify what the business needs to do to achieve the desired outcome BA builds training materials to support the implemented solution and records feedback to start eliciting requirements for the next iteration of the project if needed