Field Service Engineer

The Water Technologies and Solutions Analytical Instruments product line business has an opportunity for a Field Service Technician to be located in the Midwest region, with an emphasis in the Indianapolis, IN area. This role could also be based in St. Louis, Detroit, Milwaukee, Nashville or Cleveland. The person in this role will provide routine to complex field service support for our core products and accessories at customer sites. Support will include maintenance, verification, validation, repair, and calibration duties as well as troubleshooting operational issues. Position will also provide field service support for other customers as needed within Canada and the US.<br><br>We are looking for a resourceful person who is self-directed, enjoys working independently, and is attentive to details. An ideal candidate would prefer to organize their own planning, scheduling and confirmation of contiguous services while balancing varying priorities. We are looking for a candidate who would employ a scientific approach to the operation, maintenance, and repair of analytical instrumentation and is proficient at completing daily and weekly administrative responsibilities. Client focus and succinct and timely communication (written and verbal) are key elements for success in this role. We are looking for a candidate that is technically competent and has work experience in technical field support, customer support and experience in ultra-pure water applications or operation of analytical instrumentation in a lab environment.<br><br><b>Key Responsibilities:</b><br><ul><li>Travel to customer sites and perform preventive maintenance and related services on TOC equipment</li><li>Plan, schedule, and confirm customer services including coordination of travel and parts shipments for services</li><li>Maintain administrative duties, parts inventory and relevant trainings</li><li>Take customer calls, participate in territory sales rhythm calls, and service team meetings</li></ul><br><b>Core Qualifications:</b><br><ul><li>Associate's Degree in a science, technical, or engineering discipline</li><li>At least 4 year's work experience in ultra-pure water applications or servicing and/or operating analytical instrumentation in a lab environment</li></ul><br><b>Other Useful Skills and Abilities:</b><br><ul><li>Bachelor's Degree in a science, technical, or engineering discipline</li><li>Strong technical, mathematical and customer service skills</li><li>Able to juggle various tasks such as service of multiple instruments and administrative duties</li><li>Troubleshooting and problem-solving skills, ability to use processes to find root cause</li><li>General knowledge of electrical equipment, chemistry, and safety</li><li>Vision, manual dexterity and coordination sufficient to service instruments and handle electrical equipment</li><li>Ability to learn applicable company procedures within a reasonable time from start of employment</li><li>Ability to use ordinary hand tools, calibrated tools, and analytical instrumentation, as well as handle chemically aggressive fluids, such as acids and bases</li><li>Strong and concise verbal and written communication skills</li><li>Self-motivated, with the ability to drive projects to completion with minimal oversight</li><li>Proven ability to speak effectively before groups and customers, clients, and other employees within the organization</li><li>Ability to meet deadlines and commitments</li><li>Ability to communicate effectively and contribute within a commercial team environment</li><li>Ability to make good business decisions based on risk-reward analysis and business objectives</li></ul><br>Relocation is available to reside in the Indianapolis, IN area. <br><br><b>Nearest Major Market: </b>Indianapolis