Software Support Specialist

Overview You’ve got big plans. We have opportunities to match, and we’re committed to empowering you to become a better you, no matter what you do. When you join KPMG you’ll be one of over 227,000 professionals providing audit, tax, advisory and business enablement services across 146 countries. With the support to do things differently, grow personally and professionally and bring your whole self to work, there’s no limit to the impact you can make. Let’s do this. The Software Support Specialist plays a key role in the Immigration IT team that is responsible for implementing and maintaining internal desktop and web applications as well as designing application solutions to support business strategies. The successful candidate will be a quick learner with a positive attitude that is looking to join a fast-paced and exciting environment. What you will do Establish an understanding of our internal desktop and web applications Monitor service requests and provide first level support to internal/external users. Prioritize multiple requests and respond in a timely manner Communicate effectively with internal and external users to understand the requests and offer solutions and/or escalate to development team Create new accounts for new users and maintain current accounts Change settings in legacy/new applications Update data in SQL Server database for ongoing changes Develop code in .net framework in order to make changes in current code or add new functionalities Perform functional and performance testing for current and new code. Work with development team to detect/fix bugs Work closely with developers to ensure end users receive a successful and effortless data migration experience What you bring to the role Bachelor’s or College degree in Computer Science is required 3 years of experience with SQL relational databases (Microsoft SQL Server Transact-SQL is preferred) and capable of writing SQL statements and procedures 3 years of experience in .net framework (C
, asp.net) Demonstrated knowledge of web technologies such as HTML, CSS, Bootstrap, JavaScript, jQuery Ability to work independently and with other team members Ability to communicate effectively with a variety of internal and external users Excellent analytical/problem solving skills with a strong attention to detail, and ability to synthesize large quantities of data/information Our Values, The KPMG Way Integrity, we do what is right | Excellence, we never stop learning and improving | Courage, we think and act boldly | Together, we respect each other and draw strength from our differences | For Better, we do what matters KPMG is committed to the health and safety of our people, clients and communities. With this commitment in mind, KPMG complies with all public health mandates (provincially and/or federally, as applicable) and has implemented various safety measures, including a COVID-19 Vaccination Policy. KPMG's COVID 19 Vaccination Policy requires all employees to be fully vaccinated if they wish to or are required to attend a KPMG office and/or other congregate settings in the course of their duties (such as client sites or third-party venues). As this role requires occasional or consistent attendance at a KPMG office and/or congregate setting, the successful candidate must be fully vaccinated (i.e. have received all doses that are recommended by Health Canada, including any boosters) and must provide KPMG with proof of vaccination. KPMG will provide reasonable accommodation if the successful candidate cannot be vaccinated due to grounds protected by human rights legislation in their province of employment. KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice. For general recruitment-related inquiries, please contact the HR Delivery Centre at [email protected]. If you have a question about accessible employment at KPMG, or to begin a confidential conversation about your individual accessibility or accommodation needs through the recruitment process, we encourage you to contact us at [email protected] or phone: 416-777-8002 or toll free 1-888-466-4778.