Senior Technical Writer

ZS is a professional services firm that works side by side with companies to help develop and deliver products that drive customer value and company results. From R&D to portfolio strategy, customer insights, marketing and sales strategy, operations and technology, we leverage our deep industry expertise and leading-edge analytics to create solutions that work in the real world. Our most valuable asset is our people—a fact that’s reflected in our values-driven organization in which new perspectives are integral and new ideas are celebrated. ZSers are passionately committed to helping companies and their customers thrive in industries ranging from healthcare and life sciences, to high-tech, financial services, travel and transportation, and beyond. ZS’s India Capability & Expertise Center (CEC) houses more than 60% of ZS people across three offices in New Delhi, Pune and Bengaluru. Our teams work with colleagues across North America, Europe and East Asia to create and deliver real world solutions to the clients who drive our business. The CEC maintains standards of analytical, operational and technological excellence across our capability groups. Together, our collective knowledge enables each ZS team to deliver superior results to our clients. We seek a Senior Technical Writer for our Pune, India office who will specialize in creating user documentation, API documentation and Software Development Kit content. This content will be used by our internal teams and potentially some self-service clients to configure software instances. Our current documentation is mostly PDFs, and we are looking for someone to leverage MadCap Flare (or a similar XML tool) to create an interactive help center to replace PDFs. The ideal candidate for this role is highly independent and self-motivated; they will also work closely with subject matter experts such as software developers, QA analysts and product management. Overall, the role involves delivering modern user documentation, API documentation and SDKs to our internal teams for client projects. The ideal candidate has experience creating user documentation, API and SDK content using a topic-based authoring XML tool like MadCap Flare or Adobe Robohelp. Responsibilities Connect with subject matter experts and proactively manage your own learning to become familiar with our software Create supporting documentation like user guides and training material for our software Take lead on creating API content on our software products Convert existing API PDF documentation into an interaction help center Manage online repository of documentation while meeting deadlines Develop and propose API and SDK repository plans and outlines for new projects; estimating project length and keeping everyone involved on time Work collaboratively across multiple teams to create internal-facing technical documentation which will be used by very technical audiences, such as software developers, Administrators and Configurators Enhance and maintain existing documentation to deadline Proactively participate in project planning and scheduling Work with project manager and subject matter experts to implement timely and effective edits until documentation is ready for publication on time Suggest improvements to documentation, our style guide, and processes whenever possible Adhere to design template and company style guide while organizing and writing documentation; Qualifications: Post-Secondary level education w/ proficiency in English required. (BS/BA in English preferred.) 3-5 years of user documentation and API creation experience, preferably with training material on software products and applications. Work samples of user documentation and APIs you’ve created; please provide at our request. A Computer Science background is preferred but not required Experience with topic-based authoring and editing required. Experience with MadCap Flare, Adobe Robohelp or similar XML authoring tools required Experience learning about and communicating technical topics, such as web-based software development and platform development Superior writing, editing, and communication skills Outstanding organizational/time management, planning and prioritization skills. ZS is a professional services firm. Fluency in English is required; additional fluency in at least one European or Asian language is desirable. Candidates must possess work authorization for their intended country of employment. An on-line application, including a full set of transcripts (official or unofficial), is required to be considered. ZS offers a competitive compensation package with salary and bonus incentives, plus an attractive benefits package. NO AGENCY CALLS, PLEASE.