Staff Technical Engineer

Why will you enjoy this new opportunity? VMware is transforming how we enable our external customers and partners by transforming learning. As part of VMware’s strategy to grow our software-as-a-service (SaaS) business, we are driving towards a scalable and sustainable digital learning business which will in turn deliver an excellent customer experience, drive key skills, and enable business outcomes for our customers. This transformation will deliver to our customers and partners the skills and performance support they need to support their business objectives as the world changes. We are looking for a versatile, dynamic, and agile Content Developer to join the VMware RACE Technical Content Solutions team who will perform the research, design, and develop some of the world class digital training content for VMware's cutting edge technologies. Success in the Role: What are the performance outcomes over the first 6-12 months you will work toward completing? This position is responsible for developing and maintaining technical training courseware (pre and post-GA) for VMware Customers, Partners, and GS support personnel. A Technical Content Developer with experience on VMWare Cloud Director and vSphere is required and is then responsible for creating the course design and developing all instructional materials, including presentation materials, participant guides, handouts, and job aids or other materials. They are commonly also responsible for evaluating training, including assessing what was learned and whether the learning solution led to measurable behavior change. Design and write VMware Cloud Director course content with established objectives. Partner closely with SMEs, development peers to create or curate content as appropriate, drawing from both internal source material and external content as necessary. Continually raise the development bar by identifying, experimenting, and implementing new and innovative learning experience design approaches, tools, and systems. The Work: What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis? Develop customer and internal facing Technical Training Content on VMware products. Design and Develop Hands-on Labs for technical training curriculum. Develop the content in content development tool (like Camtasia, Articulate, etc) for Instructor Led, OnDemand and eLearning course formats. Collaborate with various SMEs and stakeholders to understand the product features and usability and present them in a professional format Collaborate with VCIs, PM, TPMs and Engineering SMEs to validate course design and content. Participate in retrospective meetings of courses developed and provide feedback to improve courseware. Develop post GA troubleshooting modules and courses for technical support personnel. Collaborate with Support and Engineering SMEs to validate course design and content. Update and maintain existing courseware and labs. Conduct ongoing meetings with stakeholders and communicate project status. Partner with engineering to structure and design TOI (transfer of information) content. Develop technical courseware for Pre-GA and post-GA readiness. Update and maintain existing courseware and labs. Conduct ongoing meetings with stakeholders and communicate project status. Partner with engineering to structure and design TOI (transfer of information) content. Work with VMware's internal readiness team, technical publications, Education and systems engineering to ensure consistency of product documentation and training materials to exploit opportunities for reuse of these materials. Investigating, developing, and implementing programs for alternative education channels for customers and strategic partners, such as online webinars, eLearning, and technical awareness seminars Partner with other business functions to gauge the pulse and need of the customer and tie that back into course materials Skills and Experience: 6+ years’ experience developing technical training materials VCP Certified 4+ years’ experience with VMware vSphere 2+ years’ experience with VMware Cloud Director 4+ years’ experience in technical industry. Have expertise on e-learning tools and methodologies Strong aptitude for learning new technologies Self-starter, taking initiative and requiring minimal supervision. Logical approach to problem solving. Experience in multi-media tools (camtasia, articulate, captivate etc) Have knowledge of e-learning development tools (Adobe Captivate a plus) Excellent written and oral communication skills Understanding of Servers, Containers, Kubernetes, and public/private clouds will be an added advantage Experience using instructional design models, including: Instructional design principles and methodologies Analyzing audience needs and tying them to business requirements Designing and developing student and instructor guides Creating tests and practical lab activities What is the leadership like for this role? What is the structure and culture of the team like? VMware people share deeply held values that inspire us to build a diverse culture, make a positive impact on our customers, communities, and the world around us, and support the policies that guide how we treat one another. As for the leadership, you will be working with a diverse group of leaders with many years of experience in education content development, education sales and delivery, professional services, partner enablement, technical instruction and business operations among several others. Structurally, the Technical Content Solution team reports into the global VP of the VMware Worldwide Readiness, Assessment, Certification, and Enablement (WWRACE) organization. Where is this role located? The role is considered flexible and will be a mix of working from a local VMware office and remote depending on your preferences and the arrangements determined with your future manager. You will be expected to live within a reasonable non-daily commute of the office. Since the team is spread across various locations in EMEA and US, you will be expected to work during EMEA time-zone. Category : Services and Consulting Subcategory: Training and Education Experience: Manager and Professional Full Time/ Part Time: Full Time Posted Date: 2022-04-21 VMware Company Overview: At VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape what’s possible today at http://careers.vmware.com. Equal Employment Opportunity Statement: VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. Vmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.