Client Collection Specialist

Overview You’ve got big plans. We have opportunities to match, and we’re committed to empowering you to become a better you, no matter what you do. When you join KPMG you’ll be one of over 227,000 professionals providing audit, tax, advisory and business enablement services across 146 countries. With the support to do things differently, grow personally and professionally and bring your whole self to work, there’s no limit to the impact you can make. Let’s do this. The opportunity Assist Partners in administering collections according to policies and procedures. Proactively manage all outstanding balances for client payments. Maintain records of clients past due balances and follow-up mandate. The role will be the single point of contact for all collection related matters for the assigned Partners and their engagement teams. What you will do Day-to-day management of client accounts, including reconciliation, collection calls, dispute identification and resolution. Locate and notify clients of past due balances by telephone, email, mail etc. Respond to internal and external client account inquiries. Interact with the appropriate departments to research outstanding balances and resolve client issues. Meet with management to communicate key A/R information such as status of accounts. Work with partners, managers and administrative staff on client information that will improve the timeliness of billings and collections. Proactive and timely management of short payments and dispute resolution. Identify and escalate client issues where appropriate. Maintain detailed notes on collection activity and scheduled follow ups. Produce adhoc reports related to A/R as requested. Ensure all customer information is correct, including phone numbers and addresses. Set up repayment plans based on the clients financial position. Prepare and mail client account statements, as required. Implement our collection management processes and procedures in a professional and diplomatic manner, to maximize recovery and minimize debt, while maintaining client relationships. Work with Billing Specialist to Reduce Days Sales Outstanding (DSO) in accordance with agreed terms of business. What you bring to the role College diploma; finance/accounting diploma preferred.. 3 years of professional collections experience. Strong presentation, written, and verbal communication skills with the ability to effectively communicate with individuals at all levels of the organization. Able to deal with people sensitively and professionally at all times. Strong negotiation skills. Attention to detail. Strong organizational, time management skills and the ability to multi-task. Ability to work independently and within a virtual or in person team environment. Ability to adapt to a fast changing environment. Computer literacy, including effective working skills of MS Office particularly Word & Excel. Learn more about where a career at KPMG can take you. Our Values, The KPMG Way Integrity, we do what is right | Excellence, we never stop learning and improving | Courage, we think and act boldly | Together, we respect each other and draw strength from our differences | For Better, we do what matters KPMG is committed to the health and safety of our people, clients and communities. With this commitment in mind, KPMG complies with all public health mandates (provincially and/or federally, as applicable) and has implemented various safety measures, including a COVID-19 Vaccination Policy. KPMG's COVID 19 Vaccination Policy requires all employees to be fully vaccinated if they wish to or are required to attend a KPMG office and/or other congregate settings in the course of their duties (such as client sites or third-party venues). As this role requires occasional or consistent attendance at a KPMG office and/or congregate setting, the successful candidate must be fully vaccinated (i.e. have received all doses that are recommended by Health Canada, including any boosters) and must provide KPMG with proof of vaccination. KPMG will provide reasonable accommodation if the successful candidate cannot be vaccinated due to grounds protected by human rights legislation in their province of employment. KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice. For general recruitment-related inquiries, please contact the HR Delivery Centre at [email protected]. If you have a question about accessible employment at KPMG, or to begin a confidential conversation about your individual accessibility or accommodation needs through the recruitment process, we encourage you to contact us at [email protected] or phone: 416-777-8002 or toll free 1-888-466-4778.